Engage
Patient Readiness Agent
Predict no-show risk before the visit fails, remove barriers early, and convert more at-risk appointments into kept visits.
Predict no-show risk before the visit fails, remove barriers early, and convert more at-risk appointments into kept visits.
Automate critical touchpoints to work the way you do.
Send messages to your patient’s phone or email. (No portal!) Send automatic reminders and offer portal-free check-in. 8 languages offered, including English, Spanish and Arabic. File forms automatically. No scanning or data entry needed.
So you can turn at-risk appointments into successful care sessions.
Send notifications to patients with easy confirm, cancel and reschedule options—no login required. So patients stay in control of their care. And your team reclaims hours spent on manual outreach.
Send screeners and intake forms at the right time, whether that’s before the visit or during check-in. You can even set rules based on visit type, so patients only complete what’s relevant to their care.
Add payment processing to your workflow, so patients can easily pay at check-in. Your team can also collect outstanding balances post-visit—and you can manage payments without the collection chase.
Automatically translate messages in up to 8 languages, including Spanish and Arabic. And apply patient preferences across every Mend communication touchpoint. So you can reduce the barriers that typically lead to high no-show rates.
“Choosing Mend was not about criticism of Athena but finding a seamless solution that aligns with our goals. This experience solidifies Mend as our preferred partner in delivering efficient and accessible healthcare services.”
Chief Operations Officer
Our confidence? It comes from our results: 10+ years, 100s of customers and 25M+ appointments delivered.
The MBC extension is just one way Mend helps mental healthcare organizations improve efficiency. See how we can help your organization in 3 steps:
