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Smiling man wearing headphones engaged in a video conference on a laptop, illustrating HIPAA-compliant telehealth solutions for mental health professionals.Man smiling while using a laptop for HIPAA-compliant group video conferencing, wearing headphones in a cozy, well-lit home environment.

Scheduling Agent capability

HIPAA-Compliant Group Video Conferencing helps recover open capacity.

This capability supports the Scheduling Agent by filling openings faster, protecting provider utilization, and turning same-day demand into realized care.

  • Recover open slots before the day is lost
  • Route same-day access into newly opened time
  • Protect provider productivity across the schedule
See the Scheduling AgentSee how Mend fills schedules
Person engaging in a group video conference on a laptop, featuring multiple participants, illustrating Mend's HIPAA-compliant telehealth platform for mental health services.

Optimize Therapeutic Environments

Our dedicated provider controls put mental health professionals firmly in command of group sessions. Features like active speaker highlighting keep the focus where it needs to be, while moderator layouts allow you to organize your screen to facilitate group dynamics, creating an optimal therapeutic environment.

This secure telehealth platform ensures that technology enhances, rather than detracts from, your clinical capabilities. Stable, high-definition video grids allow you to read nonverbal cues, like subtle expressions, shifts in posture and eye contact that are essential for assessment and intervention.

Watch How Group Video Works

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Maintain Safety

Our HIPAA-compliant video conferencing solution prioritizes your clients’ privacy and your peace of mind. Stringent safeguards prevent unauthorized access, eliminating concerns about Zoom bombing or other intrusions that compromise client privacy. We utilize unique, single-use links and require date-of-birth verification for every client, so that only intended participants can enter sensitive group sessions.

Mend provides essential crisis management with robust, intuitive moderator tools. If a client becomes disruptive or unsafe, you can instantly de-escalate the situation using the mute all, remove participant and lock meeting functions, ensuring the safety and integrity of your group session.

Hands typing on a laptop keyboard in a cozy setting, emphasizing remote access to HIPAA-compliant video conferencing for behavioral health sessions.

Improve Access

Mend provides frictionless client access. Clients can easily join sessions with a secure link and date-of-birth verification. They receive the clickable link via secure text or email to join, eliminating the need for app downloads and passwords. We designed our simplified interface for all tech-literacy levels. Our customized behavioral health reminders via SMS or email gently prompt clients, effectively reducing no-shows without intrusion.

To further enhance group therapy, Mend provides a streamlined scheduling tool that allows providers to create and manage single or recurring sessions efficiently. Clients can input their availability, making it easier to find an ideal time for everyone. 

Woman sitting on a couch using a laptop for telehealth sessions in a cozy living room, emphasizing Mend's user-friendly video conferencing solutions for behavioral health.

Protect Client Data

Mend goes beyond the minimum to protect sensitive client data. We always sign a Business Associate Agreement (BAA), but our commitment to security extends further. We hold HITRUST CSF Certification and SOC 2 Type 2 compliance, demonstrating the highest data protection and privacy standards.

We employ advanced encryption standards for all video transmissions, ensuring confidentiality during sessions. Our seamless integration with leading behavioral health EHRs means that our enterprise-grade security extends to data storage and management, offering a comprehensive, end-to-end solution.

Person engaged in a telehealth session with a smiling healthcare professional in scrubs on a laptop screen, illustrating Mend's secure video conferencing for behavioral health.

Why Partner With Mend for Secure Video Conferencing for Therapists?

Here is what makes Mend the best HIPAA-compliant telehealth platform for group therapy:

  • Unmatched client engagement: Our platform boasts a 90% engagement rate, single-digit no-show rates and a +64 Net Promoter Score across 20+ million patient encounters.
  • Tailored for behavioral health: Mend is purpose-built and exclusively designed for mental and behavioral healthcare, addressing your unique clinical workflows.
  • Contractual ROI guarantee: We are the only company in the industry to offer a contractual Return on Investment guarantee.
  • Industry-recognized trust: Recognized by Tech Radar and Becker’s, Mend is HIPAA, PCI and SOC 2 compliant, and we proudly partner with leading mental well-being organizations.

We are the #1 customer rated patient engagement and telemedicine platform!

Mend Testimonials

The program is very user-friendly and extremely easy to navigate through. Very easy executing tasks, automatic reminders sent to patients and sessions never time out. Customer support…

Angelica C.

Professional, quick, easy. Easy to use. Easy to navigate the system. It’s user-friendly. Easy to teach to the staff. It’s easy for scheduling patients. The software is easy to navigate…

Akilah D.

Overall it has been a really great experience! Easy, and helpful. I like that I don’t have to worry about whether I’m crossing any HIPAA issues. And everyone I’ve talked to at Mend is…

Bethany D.

It’s great that I can use it on the computer, tablet and/or iPhone. I’ve used all different modalities and usually find iPhone or tablet works great though I do need the computer for…

Carolyn S.

Mend is a very user-friendly software that provides secure telehealth options. We use the software on a weekly basis and it has been very effective. We love that the visits are time…

Christina B.

It’s fast and reliable. It’s easy to use and has good quality. Saves time and helps see more patients. It helps the client connection when they are away. It saves time for patients and…

Damaris D.

Easy for physician side. The Mend System for HIPAA compliant Telemedicine visits provides me with ease of use. The system tells me if patient has tested their connection. The program…

John F.

I love it. Easy to setup. I like that the patient can download the app and I love the appointment reminders. The patient can be anywhere.

Kristin G.

We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it’s user-friendly. It is very easy to teach others because…

Liza B.

Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice.

Mckenzie H.

Our providers love it! The program does everything we need it to do and more. Our staff love the ease of scheduling and canceling appointments and the potential use of the features.

Sonya B.

Secure Your Group Sessions Today

Engagement is everything in group therapy — especially in telehealth. Your top priority should be ensuring every member of the group has access and can seamlessly participate. Provide safer, more accessible group therapy sessions for your clients today. Request a demo to see Mend’s powerful crisis management features and seamless client access in action.