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How It Works

Fewer no-shows. Higher provider utilization.

Mend predicts risk, recovers capacity, and guides the next action so more behavioral health patients get to care and more provider time is realized.

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How the system of action works

Mend helps behavioral health teams predict risk, recover open capacity, and prioritize the next action across the care journey while staying connected to the EHR.

  • Predict readiness risk before the visit is lost
  • Recover capacity across providers and locations
  • Surface the operational move that matters now
  • Keep staff focused on care instead of manual reconciliation

See the action layer across the operational workflow

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Launch the next patient action from one secure link

Mend gives teams a single way to send reminders, forms, messages, rescheduling options, and other follow-through steps without adding manual…

Coordinate care with HIPAA-compliant video when it is needed

When a visit needs virtual care, Mend supports secure video inside…

Recover visits with automated scheduling and reminders

Predictable outreach, self-service changes, and readiness follow-up…

Capture readiness data before staff has to chase it

Collect forms, consents, assessments, and supporting information earlier so…

Integrate the action layer with the systems you already use

Mend connects to the EHR and operational stack you already have so teams can act on the next step without rebuilding their workflow…

Man wearing a headset, focused on computer screen, providing telemedicine support in a professional office setting.Operational support for staff, providers, and patients

Mend combines responsive support with workflow expertise so teams can keep the action layer running smoothly across scheduling, intake, messaging, and measurement-based care.

Trusted by behavioral health teams using Mend as the action layer

Mend Testimonials

The program is very user-friendly and extremely easy to navigate through. Very easy executing tasks, automatic reminders sent to patients and sessions never time out. Customer support…

Angelica C.

Professional, quick, easy. Easy to use. Easy to navigate the system. It’s user-friendly. Easy to teach to the staff. It’s easy for scheduling patients. The software is easy to navigate…

Akilah D.

Overall it has been a really great experience! Easy, and helpful. I like that I don’t have to worry about whether I’m crossing any HIPAA issues. And everyone I’ve talked to at Mend is…

Bethany D.

It’s great that I can use it on the computer, tablet and/or iPhone. I’ve used all different modalities and usually find iPhone or tablet works great though I do need the computer for…

Carolyn S.

Mend is a very user-friendly software that provides secure telehealth options. We use the software on a weekly basis and it has been very effective. We love that the visits are time…

Christina B.

It’s fast and reliable. It’s easy to use and has good quality. Saves time and helps see more patients. It helps the client connection when they are away. It saves time for patients and…

Damaris D.

Easy for physician side. The Mend System for HIPAA compliant Telemedicine visits provides me with ease of use. The system tells me if patient has tested their connection. The program…

John F.

I love it. Easy to setup. I like that the patient can download the app and I love the appointment reminders. The patient can be anywhere.

Kristin G.

We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it’s user-friendly. It is very easy to teach others because…

Liza B.

Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice.

Mckenzie H.

Our providers love it! The program does everything we need it to do and more. Our staff love the ease of scheduling and canceling appointments and the potential use of the features.

Sonya B.

Ready to start using Mend in your practice?

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