The problem started Monday.
You didn't find out until Friday.
Every week, behavioral health leaders walk into the same gap between forecast and reality — tens of thousands of dollars in no-shows, gaps, and missed revenue. Here's what that looks like, and how to close it for good.
is projected at 91%.
Schedules are full. The week looks great. Every provider slot is accounted for.
This is what Monday looks like when you're running a behavioral health operation at scale.
Revenue that never arrived.
Friday tells a different story. Slots that looked confirmed on Monday sat empty. Patients didn't show. Waitlisted patients weren't offered those openings in time.
Enter your numbers. See what no-shows are costing you — and what Mend can recover.
the systems you already use.
Mend doesn't replace your EHR. It sits on top of it — surfacing intelligence your EHR was never built to produce and taking actions your staff shouldn't have to take manually.
Mend's AI identifies at-risk patients before the slot goes dark. It reaches out, removes the barrier, and converts the likely no-show into a confirmed, prepared, paid appointment.
Self-scheduling, Smart Waitlist, digital intake, and automated gap-filling keep every hour of provider capacity generating revenue — and reduce new patient wait times from weeks to days.
A directive to act on.
Surface leading indicators for revenue leakage, compliance gaps, and performance patterns — with a clear next action attached to each. Your biggest operational questions, answered before they become problems.
Mend’s four products. One operating layer.
Engage and Access are what you buy. Coordinate automates the operations behind them. Signal is the engine underneath all three, included with every deployment.
Patients show up. And they’re fully prepared.
Everything between scheduling and the visit, automated — confirmations, digital check-in, consent forms, clinical screeners, insurance and copay.
Average no-show rate drops from 20% to 7.4%Explore Engage
Recover open capacity. Fill schedules.
Patient self-scheduling embedded in your own website, smart waitlist fill, and capacity recovery that keeps providers productive when the day changes.
Providers stay productive even when the day changesExplore Access
Ask it anything. Let it act.
Predicts which appointments will fail, prepares the outreach, and acts on it — with the automation dialled up, or handed back to your staff, wherever you want the line.
Unlocks Mend’s contractual 1:1 ROI guaranteeExplore Coordinate
Signal is not a dashboard. It is the brain.
Every scheduling, attendance, engagement and outcome signal across your organization, in one place — powering Coordinate and the analytics your operators rely on.
Included with every Mend deploymentExplore Signal
Watch one patient move through all four About three minutes. No clicking.
More patients seen.
More revenue captured.
Join the behavioral health organizations that know what their Friday looks like on Monday. Built for CCBHCs, CMHCs, and value-based care. 15M+ patient visits.