Start Getting Better Patient Outcomes Today
MendFree Telehealth
| Telemedicine | |
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Unlimited appointments driven by appointment types |
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Unlimited staff licenses |
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Timestamp for all telehealth calls |
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Multiple staff attendees |
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Enhanced Virtual Waiting Room |
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File sharing |
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Screen sharing |
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Canvas mode to draw and type |
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Chat during video |
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Patient, provider, and staff support within seconds |
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Branding with organization’s logo and video waiting page |
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HD video |
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No software downloads |
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Secure messaging in visit |
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On-demand / ad-hoc video visits by text or email |
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Pre-scheduled appointments |
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Consent agreements |
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Auto-checkout of appointments |
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Automated telehealth visit notifications and reminders for patients |
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8 languages supported via notifications & portal |
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Customizable desktop alerts for providers and staff |
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Signed Business Associates Agreement (BAA) for HIPAA compliance |
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Patient screenshot capture |
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Call patient by phone (nudge or as a backup option) |
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Waiting room links (Coming soon) - patients click link at scheduled date/time |
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Picture-in-picture during video |
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Waiting room links (Coming soon) - patients click link at scheduled date/time |
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| Appointment Reminders & Notifications | |
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Unlimited automated patient text messages, email and phone calls sent to all scheduled telehealth appointments |
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| Training & Account Management | |
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Real-time access to Mend's resource library and pre-recorded training |
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MendEnterprise
| Telemedicine | |
|
Unlimited appointments driven by appointment types |
|
|
Unlimited staff licenses |
|
|
Timestamp for all telehealth calls |
|
|
Multiple staff attendees |
|
|
Enhanced Virtual Waiting Room |
|
|
File sharing |
|
|
Screen sharing |
|
|
Canvas mode to draw and type |
|
|
Chat during video |
|
|
Patient, provider, and staff support within seconds |
|
|
Branding with organization’s logo and video waiting page |
|
|
HD video |
|
|
No software downloads |
|
|
Secure messaging in visit |
|
|
Easily transfer video visits |
|
|
On-demand / ad-hoc video visits by text or email |
|
|
Pre-scheduled appointments |
|
|
Consent agreements |
|
|
Auto-checkout of appointments |
|
|
Automated telehealth visit notifications and reminders for patients |
|
|
8 languages supported via notifications & portal |
|
|
Customizable desktop alerts for providers and staff |
|
|
Staff and provider training |
|
|
Group visits (up to 15) |
|
|
Bulk message notifications |
|
|
Signed Business Associates Agreement (BAA) for HIPAA compliance |
|
|
Video recording |
|
|
Patient screenshot capture |
|
|
Phone dialer (translators, scribes, patients & more) |
|
|
Call patient by phone (nudge or as a backup option) |
|
|
Single Sign-On (SSO) support |
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|
Picture-in-picture during video |
|
|
Waiting room links (Coming soon) - patients click link at scheduled date/time |
|
|
Zoom and WebEx group visit integrations (Coming soon) |
|
|
Advanced reporting |
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| Appointment Reminders & Notifications | |
|
Unlimited automated patient text messages, email and phone calls sent to all scheduled telehealth appointments |
|
|
Unlimited automated patient text messages, email and phone calls sent to all patients in EHR via integration for any appointment type (office, video, kiosk, messages, home visits, phone calls, etc.) |
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Easy patient rescheduling & cancel capabilities |
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| Digital Forms | |
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Mobile-optimized smart forms from Mend library |
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Mobile-optimized smart forms created based on practice's needs |
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Secure link to complete forms sent to patient via SMS and email |
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Specific forms may be assigned automatically when corresponding visit types are scheduled |
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Completed forms returned to the Mend Portal as PDFs |
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Completed forms may be returned to the EHR as PDFs and/or discrete data depending on API capabilities |
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| Patient Self-scheduling | |
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Patient appointment request |
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Patient self-scheduling, rescheduling, and cancellations |
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| Training & Account Management | |
|
Real-time access to Mend's resource library and pre-recorded training |
|
|
Fully available implementations, incubations and CSM teams |
|
| EHR Integration | |
|
1-way |
|
|
2-way |
|
| MendFree | Mend | ||
|---|---|---|---|
| Telemedicine | |||
| Unlimited appointments driven by appointment types |
|
|
|
| Unlimited staff licenses |
|
|
|
| Timestamp for all telehealth calls |
|
|
|
| Multiple staff attendees |
|
|
|
| Enhanced Virtual Waiting Room |
|
|
|
| File sharing |
|
|
|
| Screen sharing |
|
|
|
| Canvas mode to draw and type |
|
|
|
| Chat during video |
|
|
|
| Patient, provider, and staff support within seconds |
|
|
|
| Branding with organization’s logo and video waiting page |
|
|
|
| HD video |
|
|
|
| No software downloads |
|
|
|
| Secure messaging in visit |
|
|
|
| Easily transfer video visits |
|
|
|
| On-demand / ad-hoc video visits by text or email |
|
|
|
| Pre-scheduled appointments |
|
|
|
| Consent agreements |
|
|
|
| Auto-checkout of appointments |
|
|
|
| Automated telehealth visit notifications and reminders for patients |
|
|
|
| 8 languages supported via notifications & portal |
|
|
|
| Customizable desktop alerts for providers and staff |
|
|
|
| Staff and provider training |
|
|
|
| Group visits (up to 4) |
|
|
|
| Group visits (up to 15) |
|
|
|
| Bulk message notifications |
|
|
|
| Signed Business Associates Agreement (BAA) for HIPAA compliance |
|
|
|
| Video recording |
|
|
|
| Patient screenshot capture |
|
|
|
| Phone dialer (translators, scribes, patients & more) |
|
|
|
| Call patient by phone (nudge or as a backup option) |
|
|
|
| Single Sign-On (SSO) support |
|
|
|
| Picture-in-picture during video |
|
|
|
| Waiting room links (Coming soon) - patients click link at scheduled date/time |
|
|
|
| Zoom and WebEx group visit integrations (Coming soon) |
|
|
|
| Advanced reporting |
|
|
|
| Appointment Reminders & Notifications | |||
| Unlimited automated patient text messages, email and phone calls sent to all scheduled telehealth appointments |
|
|
|
| Unlimited automated patient text messages, email and phone calls sent to all patients in EHR via integration for any appointment type (office, video, kiosk, messages, home visits, phone calls, etc.) |
|
|
|
| Easy patient rescheduling & cancel capabilities |
|
|
|
| Digital Forms | |||
| Mobile-optimized smart forms from Mend library |
|
|
|
| Mobile-optimized smart forms created based on practice's needs |
|
|
|
| Secure link to complete forms sent to patient via SMS and email |
|
|
|
| Specific forms may be assigned automatically when corresponding visit types are scheduled |
|
|
|
| Completed forms returned to the Mend Portal as PDFs |
|
|
|
| Completed forms may be returned to the EHR as PDFs and/or discrete data depending on API capabilities |
|
|
|
| Patient Self-scheduling | |||
| Patient appointment request |
|
|
|
| Patient self-scheduling, rescheduling, and cancellations |
|
|
|
| Training & Account Management | |||
| Real-time access to Mend's resource library and pre-recorded training |
|
|
|
| Fully available implementations, incubations and CSM teams |
|
|
|
| EHR Integration | |||
| 1-way |
|
|
|
| 2-way |
|
|
|
| Get FREE Now | Request Demo |
FAQ
MendFree is a completely self-service Telehealth software platform that you can have set up in minutes. Simply sign up, review the welcome package, create your password, and begin. You will then be able to create Instant Virtual Exam Rooms in seconds for patient to join. We will text and/or email patients automatically and provide instant technical support if they have any trouble joining.
MendEnterprise integrates with your EHR to automatically send appointment reminder as soon you schedule in your EHR.
The Instant Virtual Exam Room feature makes it possible to operate MendFree without an integration while saving staff precious time from having to enter information twice to set up a virtual visit. All you or staff need do is input a mobile number or email and we will take care of the rest. MendEnterprise makes it even easier. Just schedule as normal in your EHR and Mend will automatically send virtual visit links and appointment reminders via text and email.
Patients can still access your patient portal using Mend software to access records or other options at an affordable cost. When a virtual appointment is set up in Mend, the patient gets a link via text or email. They simply click the link, enter their date-of-birth, and they are connected securely in their browser from any device. It cannot be any easier! If patients have trouble connecting, we have instant technical support available within seconds.
Yes, you can upgrade to MendEnterprise at any time without losing any information or data.
With MendFree, we will handle the video connection and your EHR will handle the prescribing and charting. Simple e-scribe from your EHR or call a prescription in for your patient via phone.
"MendFree is designed work alongside your EHR. The Instant Virtual Exam Room feature makes it possible to operate MendFree without an integration while saving staff precious time from having to enter information twice to set up a virtual visit.
MendEnterprise takes simplicity to the next level. Appointments and patients sync automatically to the Mend (with supported EHRs).
MendEnterprise is the ultimate in EHR integration. Fully customizable workflows, send appointments, patients, and forms back to your EHR and even launch telehealth visits from the EHR Schedule (with supported EHRs)."
MendEnterprise can turn on payments and help you collect credit card payments (additional fees may apply). For billing insurance, the process you're using today does not need to change. Chart, code, and bill the same as you always have. Telehealth visits may need a modifier and/or a different place of service. Using Mend does not have to disrupt or change any of you current billing processes.
Yes, with MendEnterprise. Additional setup, as well as telemedicine and software pricing/costs may apply. Multiple audio phone calls can be added into Mend video visits using our phone dialer feature. It is commonly used to dial patients, translation services, scribes, supervising physicians, etc.
