Digital Patient Check-In Software

Groups that implement Digital Patient Check-In watch no-show rates fall from 30-40% to single digits for virtual appointments. Technology like Mend allows you to help more people while increasing compliance, outcomes, & alumni.


Digital Patient Check-In Psychiatry

Mend HIPAA Group Video ConferencingOther telehealth psychiatry platforms struggle to get patients connected to their visits. With Mend, almost 100% of visits connect without issue. If the patient cannot join the video, you are not able to help them. On Mend, visits happen!

Our customers average 80% engagement rates with their Digital Patient Check-In forms and some groups are as high as 98%. Mend can automate the majority of your paperwork creating massive reductions in overhead and errors. Create digital workflows for patient intake forms, clinical assessments, income verification, treatment plans, or any other psychiatry workflow.

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Average no-show rate

HIPAA Digital Patient Check-In Video

The average no-show rate is 23% across the globe. For a 10 provider Digital Patient Check-In practice, that equates to at least $857,808 in lost revenue annually. Telemedicine psychiatry visits on the Mend platform consistently produce single-digit no-show rates because our technology is the easiest and we provide instant support on your behalf if a patient ever has trouble connecting. Your patients will click a secure link, enter their date-of-birth, and they’ll be connected.

Patient Completing Digital Forms

Digital Forms

Your exact forms are custom built into the Mend platform. Based on the type of Digital Patient Check-In services, Mend knows which forms to send automatically. The patient clicks a secure link via text and completes the forms effortlessly before they arrive. The forms then get sent to the EHR. Standard forms for telepsychiatry include intake, consents, treatment plans, scored clinical assessments, income verification, surveys, and any other paper workflow you want automated.

Patient Receiving Appointment Reminder

Appointment Reminders

Eliminate no-shows by combining email, SMS, and phone call appointment reminders & appointment modifications. 90% of text messages get read within 3 minutes. Mend will text and email, or call, eliminating the possibility of your patients forgetting their psychiatry appointments. 97% of Americans use text messaging. Expect text message reminders to move your in-person no-show rate to 11-18% equaling $370,000 in new revenue for a 10 provider Digital Patient Check-In group averaging $74 per visit.

Woman Scheduling Online Appointment



of Patients’ want

Patient Self-Scheduling

77% of patients want online self-scheduling. 89% are going to choose their psychiatric healthcare organization based on conveniences like texting, self-scheduling, and rescheduling. Patients click a link on your website which routes them to a custom branded, fully integrated triage and self-scheduling experience. Mend will route patients to the correct time, type, and provider. When patients self-schedule, they are 50% less likely to no-show.


Secure Messaging

Telehealth psychiatry visits via secure messaging are a huge convenience for patients and providers because there are fewer chances for cancellation. They are also a great way to drive revenue with simple questions or minor issues. Patients can start and pay for a visit from any device. Digital Patient Check-In providers can then use the Mend platform to answer at their convenience. You always remain in full control by setting a triage, allowing staff and providers to communicate in a single message, and finally closing out the telepsychiatry services messaging visit once completed.

Woman Providing Phone Support #1 Instant Patient & Digital Patient Check-In Provider Support

Mend is #1 customer rated for ease-of-use and customer service. With an average response time of 23 seconds, you, Digital Patient Check-In providers, or patients can get instant support early in the morning or late at night.

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