Patient Appointment Reminders

Give patients reminder calls, smart texts, and emails to crush no-shows. Mend patient reminders use multiple touches to eliminate the possibility of your patients forgetting their appointments.


Smart Patient EngagementWoman Receiving Appointment Reminder on Phone

The average no-show rate is 23% across the globe. For a 10 provider practice, that equates to at least $857,808 in lost revenue annually. When it comes to medical appointment reminders, 90% of text messages get read within 3 minutes. Mend’s innovative appointment reminder service for doctors will text and email or email and call so that there are always multiple touches, eliminating the possibility of your patients forgetting their appointments.

We all lead busy lives and the single biggest reason why patients no-show is conflicts or other reasons why they are not able to make the scheduled appointment. Use Mend to make it easy for patients to modify their appointments 24/7/365. Patients will love the convenience, and you’ll receive instant revenue growth from the reduction in no-shows.

  • Patient text & email reminders move no-show rates to 11-18%
  • Easy patient rescheduling that is integrated can further reduce no-shows by 2-8%
  • Reminders for any type of doctor’s appointment reminder: office, kiosk, video, messages, home visits, phone calls, etc. to patients.
  • Automatic mobile number lookup with text reminder services
  • Integrated with your EHR/PMS
  • Patients can choose to receive SMS and Email notifications in their preferred language of care. Current languages offered: Arabic, Chinese, English, French, Haitian Creole, Nepali, Portuguese, Spanish

Schedule a Demo

The Most Robust Patient Reminder System

89% of patients surveyed said they are going to choose their healthcare organization based on conveniences like texting, self-scheduling, and rescheduling. Don’t let your competition figure this out first. Invest in a smart patient reminder system and reap the rewards.


Automated SMS, Email, & Voice Appointment Reminders for Patients

Patient demographics and appointments are pulled automatically from your EHR. Mend sorts through your contact information and automatically sends patient appointment reminders with the day, date, time, address, provider, etc. Mend can look up phone numbers automatically to determine whether to send a text and email or a phone call and email.

Woman Using Phone to Reschedule Appointment

Conveniently Handle Cancellations & Reschedules

If you make it easy for patients to modify their appointments, expect another 2-8% reduction in no-show rates. For a 30 provider practice averaging $74 per visit, that’s at least $560,000 in new revenue. The ROI is exponential for an appointment reminder application.

Stethoscope Next to Doctor Using Tablet

EHR/PMS Integrated

Mend connects effortlessly with all the major EHRs or those that support HL7, API, or SFTP. Mend can grab appointment types from the EHR and automatically send out doctor appointment reminders and even appropriate paperwork. Medical appointment reminders can include cancellations and reschedules, which can be set up to also update the master schedule in the EHR or PMS.

Happy woman in headband and sweater looking at phone screen


Less likely to no-show

Patient Self-Scheduling

Patient self-scheduling is now integrated, easy, and accounts for all the decisions staff needs to make to get the patient to the right provider, location, and appointment type. When patients can self-schedule, they are 50% less likely to no-show. This makes self-scheduling the perfect compliment to the Mend appointment reminder service for doctors.

A focused man wearing headphones is diligently working on his laptop, fully engrossed in his tasks.

Paperwork Sent Automatically

Digital forms can be sent automatically via text message and email based on appointment type from your schedule. As forms come in, Mend can put them right into the chart automatically. Our customers average 80% engagement rates with their digital forms and some groups are as high as 98%.

A woman sitting at a desk, typing on a laptop computer.

The Kitchen Sink

Your patient reminders will be fully branded and also include all the other features you’ve been seeking. Mend also includes post-visit surveys, bulk notifications, HIPAA secure messaging, recalls, calendar invites, multiple languages, location address to Google Maps, custom from, reply to, and reminder content, plus much more.

A woman happily working on her laptop with a headset on.#1 Instant Patient & Staff Medical Appointment Reminder Support

Mend is #1 customer rated for ease-of-use and customer service. With an average response time of 23 seconds, you, staff, or patients can get instant support early in the morning to late at night.

Ready to start using Mend in your practice?

Schedule a Demo