The Power of Mend in 60 Seconds
How did Mend exceed 10 Million Telemedicine Appointments?
Mend works tirelessly to provide a world-class customer experience, with a deep commitment to our clients’ success. Through strong partnerships with healthcare organizations, Mend has optimized digital patient intake & telemedicine workflows to help drive patient adherence. Since 2014, we’ve been continuously innovating & iterating our solutions to provide convenient access to care for all.
How does Mend reduce my No-Show Rate to low single digits?
Our consumer-driven approach enables patients to choose their preferred method of communication and care delivery based on their preferences, for both in person and virtual care. Mend empowers patients with relevant data so they can make the best decisions for their schedule and lifestyle. Our approach offers clients the key insights needed in order to achieve average no-show rates of 7%.
How does Mend provide convenient care for everyone?
Improved Access to Care: Remove barriers of mobility, transportation and rural locations.
Time Efficiency: Reduced travel and wait times compared to in-office appointments
Larger Geographical Reach: Mend helps organizations boost new patient acquisition by broadening their service area.
How does Mend improve my organization’s financial performance?
Mend Automated Patient Payments (APP) offers a convenient and efficient way for patients to pay for their medical services. APP delivers real-time statements, secure payment processing, and increases cash collections. APP offers automated workflows that yield a 3x+ ROI when compared to paper statements.
What do current users think about Mend?
“Mend’s easy-to-use patient engagement solutions help us continue to address health disparities, improve population health and reduce health inequalities despite financial and cultural barriers.”
— Chrissy Kuahine – Director of Clinical and Patient Informatics
Mend Patient Journey
In-Person & Virtual Workflows
01 Schedule The Visit
- Patient Self Scheduling (PSS): Lift your administrative burden as new and returning clients schedule their own appointments via PSS built seamlessly into your current website.
- Now your clients’ appointments are sure to fit their schedules, which means better care plan adherence and, ultimately, better outcomes.
02 Before The Visit
- Your clients are empowered to handle their own appointment confirmations, rescheduling, and cancellations, and your schedule is automatically adjusted where necessary.
- Automated appointment reminders are delivered with specific timing proven to reduce no-shows caused by forgotten appointments.
- No more clipboards and missing pens: Your clients can fill out digital forms before their appointment begins.
- Digital Check-Ins for in-person and virtual appointments streamline every step of your patient intake.
- Patient Payments prompt payment of any necessary copays or outstanding balances.
03 During The Visit
- Enhanced Virtual Waiting Room (EVWR): When patients wait with a blank screen for an industry average of 14 minutes, disengagement rates increase. Instead, keep them engaged with that you select for them.
- Mend’s unique telemedicine platform offers an experience that parallels your current workflow. With the picture-in-picture feature, you’ll be able to conduct your visit directly inside of your current EHR. No bouncing back and forth between software.
- Book follow-up appointments right where you are, while it’s top-of-mind for your client.
04 After The Visit
- Feedback & Reviews: Understand the patient experience with the provider and with the software.
- Post-Visit Surveys & 2-Way Messaging: Gain insight into your patient’s post-visit wellbeing, and offer messaging when needed, which is shown to increase patient adherence to the care plan.
- Frictionless Patient Payments: You collect any remaining fees while your clients benefit from an intuitive, user-friendly payment system.
Understand the Impact No-Shows and Cancellations Have On Your Organization
Please Answer the Following Questions
How many Providers do you have?
What is your current No-show Rate?
Revenue lost to no-shows
* Calculator assumes a visit is worth $74 on average.
Monthly Lost Revenue: $77,700
People We Could Have Helped: 1,050
Annual Lost Revenue: $932,400
People We Could Have Helped: 12,600
Awards and Accolades
Patient Engagement
Patient Scheduling
Telemedicine
Resource Center
Trusted by Medical’s Top Names
Mend Testimonials
We are the #1 customer rated patient engagement and telemedicine platform!
It's fast and reliable. It's easy to use and has good quality. Saves time and helps see more patients. It helps the client connection when they are away. It saves time for patients and administrators. It's reliable and fast. Clients state that it's easy to use and like it. The company has worked with it for a few months and we all love it.
Damaris D
Mend is a very user-friendly software that provides secure telehealth options. We use the software on a weekly basis and it has been very effective. We love that the visits are time managed and that the video quality is good. We have had no issues with logging on or connecting in the 8 months of using the software. Increased ability for provider visits from a far.
Christina B
Easy for physician side. The Mend System for HIPAA compliant Telemedicine visits provides me with ease of use. The system tells me if patient has tested their connection. The program tells me how good the connection is based on color-coded bars on the screen. ability to visits when out of the office, evening and weekends. It adds availability to my practice.
John F
We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it's user-friendly. It is very easy to teach others because of the ease of use. I have not found any faults with the software. Everything we have used it for has worked and have not had any problems with it. I love the fact that we can not only use if for telehealth but to send documents securely to patients and third parties. I really love that feature because we so often have patients that can't get to our office to bring paperwork or forms we need. The best part is that is HIPAA compliant!
Liza B
It's great that I can use it on the computer, tablet and/or iPhone. I've used all different modalities and usually find iPhone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call there's no time delay and the image is quite stable for the most part. If I use my iPhone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still see them.
Carolyn S
Overall it has been a really great experience! Easy, and helpful. I like that I don't have to worry about whether I'm crossing any HIPPA issues. And everyone I've talked to at Mend is really nice and easy to work with.
Bethany D
Professional, quick, easy. Easy to use. Easy to navigate the system. It's user-friendly. Easy to teach to the staff. It's easy for scheduling patients. The software is easy to navigate through. User-friendly.
Akilah D
Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice.
Mckenzie H
My doctor is at my finger tips, my patients can schedule on weekends. Forms are so much easier to work with.
Yadira V
Our providers love it! The program does everything we need it to do and more. Our staff love the ease of scheduling and canceling appointments and the potential use of the features.
Sonya B