Last revised: May 2026
You’re here because your healthcare provider uses Mend to connect with you securely. This page explains what happens with your information, in plain language.
What you share through this portal — your appointments, messages, forms, payments, and video visits — is part of your medical record with your healthcare provider. Your provider’s HIPAA Notice of Privacy Practices tells you about your rights as a patient. Ask their office for a copy if you haven’t seen it.
Your provider chose Mend to power the technology behind your portal experience: scheduling, messaging, forms, payments, and video visits. Mend follows HIPAA and operates under a written agreement with your provider that limits us to exactly what your provider needs.
On this portal:
We protect your information with strong security: encryption, access controls, and independently audited safeguards. If something ever affected your information, your provider would follow up with you the way they would for any other matter involving your records.
Depending on how your provider has set up the portal, you may see brief ads in the virtual waiting room before your appointment starts — but only if you’ve opted in. Ads never appear once you’re connected with your provider, and Mend doesn’t share your health information with advertisers.
For technical questions about the portal — logging in, video issues, payment receipts — email bestservice@mend.com.
For questions about your records, your rights, or how your provider uses your information, your provider’s office is the right place to ask. They’re the source of truth for your care.
This portal is separate from mend.com, the company website where Mend talks to healthcare organizations about its products. That site uses cookies and marketing tools, which are described in our website privacy policy. None of that runs on this portal.