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Digital Patient Check-In Software

Cut administrative friction and drive no-show rates down to single digits. Mend’s digital intake automates the arrival process, securing patient data while maximizing clinical time for better behavioral health outcomes.

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Electronic Patient Intake

Mend HIPAA Group Video Conferencing

For mental health practices, the intake process is the critical first step in care, yet it is often fraught with friction. The traditional clipboard method, while it has its advantages, can be administratively heavy. For a patient in distress, this outdated intake setup can be a significant barrier. Digital patient check-in software transforms this experience, replacing stressful manual forms and crowded waiting rooms with a seamless, private and efficient arrival workflow.

Mend offers a digital check-in system designed specifically for the nuances of behavioral health. By enabling online check-in for patients before they even arrive, you remove administrative barriers, freeing up more clinical time for care rather than paperwork. Our patient check-in software streamlines operations while prioritizing client privacy, creating a “digital front door” that is as welcoming as your practice.

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Patient Completing Digital Forms

7.4%

Average no-show rate

Mental Health-Specific Benefits of Digital Check-In

Mend’s digital check-in for mental health is engineered to create a supportive environment from the moment a patient engages with your practice. Some of the benefits of our software’s digital check-in feature include:

  • Reduced anxiety: Allowing clients to complete documentation from home enables a contactless patient check-in experience. This removes the stress of public disclosures and helps patients enter the office feeling prepared and calm.
  • Enhanced privacy: Digital forms offer a higher level of discretion than paper. Patients can input sensitive history, such as trauma details or substance use, without fear of being overheard or having their clipboard viewed by others.
  • Higher assessment completion: Our interactive forms use conditional logic to guide patients through complex questionnaires, such as the PHQ-9 or GAD-7. This simplifies the task and significantly improves completion rates compared to static paper packets.
  • Therapeutic readiness: Completing administrative tasks beforehand helps patients enter the therapy session focused on their treatment goals rather than flustered by paperwork. This helps maximize the session for rapport building.
Woman Scheduling Online Appointment

The Frictionless Patient Journey

Mend orchestrates a smooth flow that begins days before the appointment. Here’s our process:

  1. Mobile intake: The system sends a secure link via text or email — no apps required. Patients complete assessments, sign consents and snap photos of insurance cards directly from their smartphone.
  2. Zero-touch arrival: Upon arriving, patients check in using a QR code or geofence trigger. They bypass the front desk entirely, proceeding to a quiet waiting area.
  3. Clinical handoff: The provider is instantly notified that the patient is “chart ready,” with all assessments scored and visible in the EHR.
Patient Receiving Appointment Reminder

77

%

of Patients’ want

Effortless EHR Synchronization

Efficiency in behavioral health relies on data flow. Mend integrates deeply with major EHRs (Epic, Cerner, NextGen, Allscripts) to automate intake. Key features include:

  • Automated scoring: Standardized assessments are automatically processed, allowing providers to review severity scores instantly.
  • Bidirectional sync: Demographic and clinical data entered by the patient flows directly into your EHR fields. This reduces the risk of manual data entry errors and ensures accuracy for insurance claims.
  • Custom workflows: The system triggers specific intake forms based on the appointment type, such as a new intake or a recurring medical check.
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Maximizing Practice Efficiency and Clinical Focus

Switching to a digital check-in system like Mend delivers measurable returns, such as:

  • Administrative time savings: Data entry automation enables practices to save between five and 10 minutes per chart. For a busy provider, this means reclaiming over an hour of daily care coordination capacity.
  • Revenue protection: Streamlined intake reduces the “friction points” that lead to drop-offs. Industry data suggests that optimizing the intake experience can improve new patient conversion rates and reduce no-shows.
  • Adherence and satisfaction: Recent research indicates a strong correlation between service digitalization and patient satisfaction. Reducing administrative barriers is linked to better treatment adherence, as patients face fewer logistical hurdles to accessing care.

Woman Providing Phone Support #1 Instant Patient & Digital Patient Check-In Provider Support

Mend is #1 customer rated for ease-of-use and customer service. With an average response time of 23 seconds, you, Digital Patient Check-In providers, or patients can get instant support early in the morning or late at night.

We are the #1 customer rated patient engagement and telemedicine platform!

Mend Testimonials

The program is very user-friendly and extremely easy to navigate through. Very easy executing tasks, automatic reminders sent to patients and sessions never time out. Customer support…

Angelica C.

Professional, quick, easy. Easy to use. Easy to navigate the system. It’s user-friendly. Easy to teach to the staff. It’s easy for scheduling patients. The software is easy to navigate…

Akilah D.

Overall it has been a really great experience! Easy, and helpful. I like that I don’t have to worry about whether I’m crossing any HIPAA issues. And everyone I’ve talked to at Mend is…

Bethany D.

It’s great that I can use it on the computer, tablet and/or iPhone. I’ve used all different modalities and usually find iPhone or tablet works great though I do need the computer for…

Carolyn S.

Mend is a very user-friendly software that provides secure telehealth options. We use the software on a weekly basis and it has been very effective. We love that the visits are time…

Christina B.

It’s fast and reliable. It’s easy to use and has good quality. Saves time and helps see more patients. It helps the client connection when they are away. It saves time for patients and…

Damaris D.

Easy for physician side. The Mend System for HIPAA compliant Telemedicine visits provides me with ease of use. The system tells me if patient has tested their connection. The program…

John F.

I love it. Easy to setup. I like that the patient can download the app and I love the appointment reminders. The patient can be anywhere.

Kristin G.

We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it’s user-friendly. It is very easy to teach others because…

Liza B.

Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice.

Mckenzie H.

Our providers love it! The program does everything we need it to do and more. Our staff love the ease of scheduling and canceling appointments and the potential use of the features.

Sonya B.

Ready to start using Mend in your practice?

Transform your waiting room and empower your providers with a reliable digital patient check-in tool built for behavioral health. Contact Mend today to schedule a demo.

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