Patient Readiness Agent capability
This capability supports the Patient Readiness Agent by reducing friction before the visit, preparing patients for care, and helping teams protect realized appointments.
With Mend, customers average 80% engagement rates with their digital patient intake forms resulting in a massive reduction in overhead and errors.
Mend helps you keep your focus where it needs to be — with your patients. Our HIPAA-compliant intake software automates your administrative processes, saving you time and increasing site productivity.
The Mend system tracks all your appointments. When an appointment comes up, Mend will automatically contact your clients using SMS, email and voice messages so their treatment remains at the forefront of their minds. These appointment reminders alone can decrease no-show rates by up to 20%.
Digital intake forms are a necessity in telehealth, and with Mend, you can send them to your clients far ahead of their appointment time. Based on the type of appointment they’re scheduled for, Mend will send the proper paperwork for them to fill out, including pre-built screeners like PHQ-9 and customized behavioral health assessments. It will even pull data from the client’s file to auto-fill any information available.
Once complete, assessments can be white-labeled and integrated into your EHR. Mend will score the assessments and, where needed, take further action to highlight potential concerns.
When your patients can make appointments on their own schedule, they’re 50% more likely to show up to their appointments. Mend allows clients to make appointments based on provider, treatment type, time and more, ensuring a personalized experience that fits their busy schedules.
At Mend, we believe getting mental health care should be easy. Our system is fully accessible to anyone with an internet connection — no apps or downloads required. Our 99% connection rate speaks for itself.
Translate intake paperwork to present digital forms to patients in their preferred language of care. Current languages offered: Arabic, Chinese, English, French, Haitian Creole, Nepali, Portuguese, Spanish
Mend’s HIPAA-compliant digital intake forms make check-ins easier and save time for your clients and staff alike. In a mental health treatment center, this extra time can be invaluable, allowing you to help more people and apply your complete focus to every case. See how Mend handles automatic intakes and digital form filing when you request your demo today.