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HIPAA Compliant Telemedicine & Telehealth Software

Mend takes security seriously because your customers demand it. Regardless of government regulations, patients expect that their digital health records and information will be kept confidential and secure.

FaceTime and Skype are ubiquitous video conferencing platforms, but are they HIPAA compliant telehealth solutions? The answer is no. Despite high levels of security and encryption, these telehealth platforms are not HIPAA compliant and will not enter into a Business Associates Agreement (BAA) with your organization.

Mend is an entirely HIPAA compliant telemedicine software solution and will provide a Business Associates Agreement. We are also happy to review and execute your organization’s BAA.

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HIPAA Compliant Telemedicine Software

Mend is a 100% secure, confidential, & HIPAA compliant electronic patient intake forms service for doctors. Mend is also SOC 2 Type 2 based on HITRUST, NIST CSF, HITECH Act, E-Sign Act, COPPA, ADA WCAG 2.0, PCI, CAN-SPAM, TCPA, & 42 CFR Part 2 compliant.

Attendance Predictor

Attendance Predictor, Mend's artificially intelligent healthcare algorithm, is up to 99% accurate at identifying both no-shows and cancellations before they happen. Mend uses API, HL7, SFTP, and other HIPAA compliant methods of exchanging patient and appointment data safely and securely so predictions can be made.

Video Conferencing

With a secure link and a date-of-birth, you can instantly connect with your patients effortlessly using Mend HIPAA compliant telemedicine software. Mend telemedicine visits consistently average single digit no-show rates with no software downloads for patients to connect. Mend has an industry leading 99.85% successful connection rate (immediate support available in the rare case someone has trouble).

Patient Messaging

Visits via HIPAA secure messaging are a huge convenience for patients and providers because there are fewer chances for cancellation. They are also a great way to drive revenue with questions or minor issues. Patients can start and pay for a visit from any device. Providers can then use the Mend HIPAA telehealth software platform to answer at their convenience.

Patient Appointment Reminders

Patient demographics and appointments are pulled automatically from your EHR. Mend sorts through your contact information and automatically sends appointment reminders via text, email, or phone with the day, date, time, address, provider, etc.

Patient Self-Scheduling

Patients click a link on your website which routes them to a custom branded, fully integrated triage and HIPAA self-scheduling experience. With the most robust medical self-scheduling tool on the planet, Mend will route patients to the correct time, type, and provider. Patients can book any type of appointment securely: new, established, virtual, phone, etc.

Intake Forms

Your exact forms are custom built into the Mend HIPAA compliant telemedicine platform. Based on the type of appointment, Mend knows which forms to send. The patient clicks a secure link via text and completes the forms effortlessly before they arrive. The forms then get sent to the EHR.

Flexible Plans to Meet Your Changing Needs

MendFree Telehealth

Our most popular features available to providers for free! HD video Telehealth, screen sharing, secure chat, basic note taking, automatic patient reminders, and more. Launch your Telehealth program in minutes.

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Custom needs require custom solutions. MendEnterprise offers full-service implementation, advanced workflows, patient self-scheduling, 2-way EHR/PMS integration, and more – all at an affordable price.

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Mend Testimonials

We are the #1 customer rated patient engagement and telemedicine platform!

It's fast and reliable. It's easy to use and has good quality. Saves time and helps see more patients. It helps the client connection when they are away. It saves time for patients and administrators. It's reliable and fast. Clients state that it's easy to use and like it. The company has worked with it for a few months and we all love it.

Damaris D

Mend is a very user-friendly software that provides secure telehealth options. We use the software on a weekly basis and it has been very effective. We love that the visits are time managed and that the video quality is good. We have had no issues with logging on or connecting in the 8 months of using the software. Increased ability for provider visits from a far.

Christina B

Easy for physician side. The Mend System for HIPAA compliant Telemedicine visits provides me with ease of use. The system tells me if patient has tested their connection. The program tells me how good the connection is based on color-coded bars on the screen. ability to visits when out of the office, evening and weekends. It adds availability to my practice.

John F

We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it's user-friendly. It is very easy to teach others because of the ease of use. I have not found any faults with the software. Everything we have used it for has worked and have not had any problems with it. I love the fact that we can not only use if for telehealth but to send documents securely to patients and third parties. I really love that feature because we so often have patients that can't get to our office to bring paperwork or forms we need. The best part is that is HIPAA compliant!

Liza B

It's great that I can use it on the computer, tablet and/or iPhone. I've used all different modalities and usually find iPhone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call there's no time delay and the image is quite stable for the most part. If I use my iPhone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still see them.

Carolyn S

Overall it has been a really great experience! Easy, and helpful. I like that I don't have to worry about whether I'm crossing any HIPPA issues. And everyone I've talked to at Mend is really nice and easy to work with.

Bethany D

Professional, quick, easy. Easy to use. Easy to navigate the system. It's user-friendly. Easy to teach to the staff. It's easy for scheduling patients. The software is easy to navigate through. User-friendly.

Akilah D

Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice.

Mckenzie H

My doctor is at my finger tips, my patients can schedule on weekends. Forms are so much easier to work with.

Yadira V

Our providers love it! The program does everything we need it to do and more. Our staff love the ease of scheduling and canceling appointments and the potential use of the features.

Sonya B

#1 Instant Patient & Staff Telemedicine Software Support

Mend is #1 customer rated for ease-of-use and customer service. With an average response time of 23 seconds, you, staff, or patients can get instant support early in the morning or late at night on the highest rated HIPAA compliant telemedicine software platform.