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Patient Scheduling System

A telehealth scheduling system makes it quicker and more convenient for patients to modify their appointments 24/7/365. With patient self-scheduling software, your practice can expect a reduction in no-shows and instant growth in revenue.

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Patients Want Self-Scheduling

77% of patients surveyed want online patient appointment self-scheduling. 89% are going to choose their healthcare organization based on conveniences like texting, self-scheduling, and rescheduling.

You haven’t offered self-scheduling yet because you haven’t seen a solution that accounts for all the decision points staff have to go through to book the patient appropriately. You also want it to be easy for patients to navigate and fully integrated with your EHR/PMS schedule.

Well, we have good news for you. HIPAA compliant self-scheduling for patients is now integrated, easy, and accounts for all decisions staff needs to make to get the patient to the right provider, location, and appointment type. When patients can self-schedule, they are 50% less likely to no-show.

Mend integrated patient self-scheduling can account for all of the decision trees staff uses today to get the patient booked to the right provider and appointment type.

Telehealth Provides Feature-Rich Patient Appointment Scheduling

Use Mend to put your services on your customer’s smartphones and digital devices. Monday through Friday from 9 AM to 5 PM is only 40 hours or 24% of a given week. Make it easy for patients to do business all 168 hours of any week with a HIPAA compliant patient medical appointment scheduler.

Patient Self-Schedules From Your Website

Patients click a link on your website which routes them to a custom branded, fully integrated triage and self-scheduling experience. With the most robust medical self-scheduling tool on the planet, Mend's medical office scheduling will route patients to the correct time, type, and provider.

Appointment Types

Mend can handle any appointment type currently available on your medical appointment scheduler. Appointment types can have varying lengths, complexities, etc. Appointment types can be in-person, kiosk, virtual / telemedicine, messaging, phone, or home.

Triage Scheduling

Your staff has many decision points to consider when performing medical office scheduling. They consider insurance, provider availability and specialization, appointment complexity, geography, age, and more when finding an open slot. Mend integrates the master schedule from your EHR or PMS and utilizes advanced technology to make these decision points easy. Patients can select their appointment effortlessly and Mend can sync the medical appointment calendar and master schedule automatically. It's like magic.


If you make it easy for patients to modify their medical appointment calendar, expect another 2-8% reduction in no-show rates. For a 30 provider practice averaging $74 per visit, that's at least $560,000 in new revenue.

Much, Much More

Mend has all the other features necessary to complement patient self-scheduling. Additional features include appointment reminders, digital paperwork, telemedicine, post-visit surveys, bulk notifications, messaging visits, recalls, patient status, payment capture, reporting, and more.

Flexible Plans to Meet Your Changing Needs

Mend One

Telehealth embedded in your EHR! HD video Telehealth, screen sharing, secure chat, patient online indicator, automatic patient reminders, and more. Launch your Telehealth program in minutes.

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Mend Enterprise

Custom needs require custom solutions. Mend Enterprise offers full-service implementation, advanced workflows, patient self-scheduling, 2-way EHR/PMS integration, and more – all at an affordable price.

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Mend Testimonials

We are the #1 customer rated patient engagement and telemedicine platform!

It's fast and reliable. It's easy to use and has good quality. Saves time and helps see more patients. It helps the client connection when they are away. It saves time for patients and administrators. It's reliable and fast. Clients state that it's easy to use and like it. The company has worked with it for a few months and we all love it.

Damaris D

Mend is a very user-friendly software that provides secure telehealth options. We use the software on a weekly basis and it has been very effective. We love that the visits are time managed and that the video quality is good. We have had no issues with logging on or connecting in the 8 months of using the software. Increased ability for provider visits from a far.

Christina B

Easy for physician side. The Mend System for HIPAA compliant Telemedicine visits provides me with ease of use. The system tells me if patient has tested their connection. The program tells me how good the connection is based on color-coded bars on the screen. ability to visits when out of the office, evening and weekends. It adds availability to my practice.

John F

We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it's user-friendly. It is very easy to teach others because of the ease of use. I have not found any faults with the software. Everything we have used it for has worked and have not had any problems with it. I love the fact that we can not only use if for telehealth but to send documents securely to patients and third parties. I really love that feature because we so often have patients that can't get to our office to bring paperwork or forms we need. The best part is that is HIPAA compliant!

Liza B

It's great that I can use it on the computer, tablet and/or iPhone. I've used all different modalities and usually find iPhone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call there's no time delay and the image is quite stable for the most part. If I use my iPhone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still see them.

Carolyn S

Overall it has been a really great experience! Easy, and helpful. I like that I don't have to worry about whether I'm crossing any HIPPA issues. And everyone I've talked to at Mend is really nice and easy to work with.

Bethany D

Professional, quick, easy. Easy to use. Easy to navigate the system. It's user-friendly. Easy to teach to the staff. It's easy for scheduling patients. The software is easy to navigate through. User-friendly.

Akilah D

Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice.

Mckenzie H

My doctor is at my finger tips, my patients can schedule on weekends. Forms are so much easier to work with.

Yadira V

Our providers love it! The program does everything we need it to do and more. Our staff love the ease of scheduling and canceling appointments and the potential use of the features.

Sonya B

#1 Instant Patient & Staff Appointment Scheduling Support

Mend is #1 customer rated for ease-of-use and customer service. With an average response time of 23 seconds, you, staff, or patients can get instant support early in the morning or late at night.

100% HIPAA Compliant Patient Scheduling System

Mend is a 100% secure, confidential, & HIPAA compliant electronic patient intake forms service for doctors. Mend is also SOC 2 Type 2 based on HITRUST, NIST CSF, HITECH Act, E-Sign Act, COPPA, ADA WCAG 2.0, PCI, CAN-SPAM, TCPA, & 42 CFR Part 2 compliant.

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