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The KPIs of Successful Telehealth & Patient Engagement Programs in 2022

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The KPIs of Successful Telehealth & Patient Engagement Programs in 2022

Managing a successful telehealth or patient engagement program can demonstrate several challenges; as such, choosing the right platform partner ahead of time requires extensive research and evaluation. In this guide, you will find the top key performance indicators (KPIs) to consider when selecting and running a high-quality, successful telehealth and patient engagement program.

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KPIs that Matter Most to Healthcare Decision Makers

With numerous platform options on the market today, you need to understand what matters most when selecting a partner for your organization. This white paper contains the KPIs that healthcare decision-makers can apply when researching and evaluating program options. Some of the KPIs that should be acknowledged are the following:

Implementing a smart telehealth and patient engagement strategy reduces the number of no-shows by involving patients in their healthcare – both before and after their visit.

The ability for patients to schedule their own appointments online quickly and easily reduces the administrative burden on staff and helps the patient remember the appointment without having to manually record it.

COVID-19 triggered a massive acceleration in the use of telehealth, but the adoption must be met and exceeded for an effective performance record.

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