7 Mandatory Telehealth KPIs & Benchmarks for 2023

Healthcare And Medicine,Analyzing

7 Mandatory Telehealth KPIs & Benchmarks for 2023

Telehealth and patient engagement has evolved so quickly that it can be difficult to know how to best measure success. Learn which seven KPI categories you should be using to get a sense how your telehealth program stacks up against the best in the country.

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What You Will Find Inside

Have you ever been interested in how long, on average, patients wait to be seen for virtual visits? What about how well patients rate their visits, or what provider satisfaction ratings should look like? Grab this eBook where Matt McBride, CEO & Co-founder of Mend, will review key metrics and benchmark data you can use to measure the health of your telemedicine program.

Telemedicine has been shown to reduce no show rates for appointments. But by how much, and what are the factors the best telemedicine programs can utilize to further bring down the rate?

The average wait time for telehealth continues to diminish, but are we starting to see a slowdown? More importantly, are patients satisfied with their wait times?

Any friction in the process to connect could result in a missed patient encounter, frustration, and even negative online reviews. Learn how the best programs are able to maintain strong audio and video connections.

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Experience the Best in Telemedicine

Streamline your internal workflows, automate key patient touchpoints and improve your patient experience with Mend.

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