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HIPAA-Compliant Telemedicine and Telehealth Software

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Mend is a modern solution designed to fit in an ever-changing technological world. Our telehealth solutions are designed specifically for mental health and other health care providers, so they’re fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We’re also willing to sign on to your Business Associate Agreement (BAA) to protect your practice. Choose our compliant software to integrate with major behavioral health EHRs like Netsmart, Qualifacts, Streamline, NextGen and Welligent Continuum Cloud as you auto-sync forms and patient data.

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HIPAA–Compliant Telemedicine Software

Mend is 100% confidential, secure & HIPAA–compliant. We also meet compliance based on these organizations and certifications:

  • SOC 2 Type 2
  • 42 CFR Part 2
  • HITRUST
  • NIST CSF
  • HITECH Act
  • E-Sign Act
  • COPPA
  • ADA WCAG 2.0
  • PCI
  • CAN-SPAM
  • TCPA

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Patient Messaging

Attendance Predictor

As a mental health care provider, you’re no stranger to last-minute cancellations and missed appointments. But what if you could anticipate them with greater accuracy and use otherwise lost time for something useful?

Attendance Predictor, Mend’s artificially intelligent health care algorithm, is up to 99% accurate at identifying both no-shows and cancellations before they happen. Mend follows standards set by HL7, SFTP and HIPAA  to exchange patient and appointment data safely and securely so predictions can be made.

 

Patient Self Scheduling

Patient Messaging

HIPAA-protected messaging can give your clients even more control over their treatment. By working with patients using a method that’s more comfortable for them, you can drive your mental health center’s patient engagement rates and enhance your reputation as an accessible and convenient provider.

A messaging system is also a great way to drive revenue with questions or minor issues. Patients can use any device, and providers can answer at their convenience. 

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Patient Appointment Reminders

Mend will keep patient information organized and send appointment reminders based on their files. Reminders carry all important information (date, time, address, provider’s name, etc.) and can be sent to the client’s phone or email inbox.

Patient Appointment Reminders

Patient Self-Scheduling

Mend’s robust self-scheduling tool allows your patients to take treatment into their own hands. Our system enables them to search by type of appointment, providers and times and book in-person, virtual and phone appointments that work for their schedules. Mend can even help new patients and ensure you’re prepared to welcome them into your practice. All you have to do is add the link to your website and watch site visitors experience a branded and fully integrated self-scheduling experience.

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Intake Forms

As your HIPAA-compliant telehealth solution, Mend has to work smarter to secure digital health records. Based on the appointments you schedule, Mend knows which forms you and your client will need to fill out. Once you integrate your forms into the system, Mend will send them to your patient prior to the appointment via a secure SMS link. Clients can fill them out on their own time and send them to EHR so that when they arrive, they’re ready to start treatment.

Staff Telemedicine Software Support

#1 Instant Patient and Staff Telemedicine Software Support

Mend is the choice for easy-to-use HIPAA-compliant telehealth systems. You, along with your staff and patients, will have us on your side around the clock. Our average response time is 23 seconds, so you can rest assured we’ll get back to you right away.

We are the #1 customer rated patient engagement and telemedicine platform!

Mend Testimonials

The program is very user-friendly and extremely easy to navigate through. Very easy executing tasks, automatic reminders sent to patients and sessions never time out. Customer support…

Angelica C.

Professional, quick, easy. Easy to use. Easy to navigate the system. It’s user-friendly. Easy to teach to the staff. It’s easy for scheduling patients. The software is easy to navigate…

Akilah D.

Overall it has been a really great experience! Easy, and helpful. I like that I don’t have to worry about whether I’m crossing any HIPAA issues. And everyone I’ve talked to at Mend is…

Bethany D.

It’s great that I can use it on the computer, tablet and/or iPhone. I’ve used all different modalities and usually find iPhone or tablet works great though I do need the computer for…

Carolyn S.

Mend is a very user-friendly software that provides secure telehealth options. We use the software on a weekly basis and it has been very effective. We love that the visits are time…

Christina B.

It’s fast and reliable. It’s easy to use and has good quality. Saves time and helps see more patients. It helps the client connection when they are away. It saves time for patients and…

Damaris D.

Easy for physician side. The Mend System for HIPAA compliant Telemedicine visits provides me with ease of use. The system tells me if patient has tested their connection. The program…

John F.

I love it. Easy to setup. I like that the patient can download the app and I love the appointment reminders. The patient can be anywhere.

Kristin G.

We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it’s user-friendly. It is very easy to teach others because…

Liza B.

Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice.

Mckenzie H.

Our providers love it! The program does everything we need it to do and more. Our staff love the ease of scheduling and canceling appointments and the potential use of the features.

Sonya B.

Ready to start using Mend in your practice?

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Demo Mend HIPAA–Compliant Telehealth Platform Today

As a longstanding partner to health care organizations everywhere, Mend takes our security measures seriously. Regardless of government regulations, patients expect their digital health records and information will be kept confidential and secure. See for yourself when you request a demo today.