Mend takes security seriously because your customers demand it. Regardless of government regulations, patients expect that their digital health records and information will be kept confidential and secure.
FaceTime and Skype are ubiquitous video conferencing platforms, but are they HIPAA compliant telehealth solutions? The answer is no. Despite high levels of security and encryption, these telehealth platforms are not HIPAA compliant and will not enter into a Business Associates Agreement (BAA) with your organization.
Mend is an entirely HIPAA compliant telemedicine software solution and will provide a Business Associates Agreement. We are also happy to review and execute your organization’s BAA.
Mend is a 100% secure, confidential, & HIPAA compliant electronic patient intake forms service for doctors. Mend is also SOC 2 Type 2 based on HITRUST, NIST CSF, HITECH Act, E-Sign Act, COPPA, ADA WCAG 2.0, PCI, CAN-SPAM, TCPA, & 42 CFR Part 2 compliant.
Mend uses API, HL7, SFTP, and other HIPAA compliant methods of exchanging patient and appointment data safely and securely so predictions can be made.
Patients click a link on your website which routes them to a custom branded, fully integrated triage and HIPAA self-scheduling experience. With the most robust medical self-scheduling tool on the planet, Mend will route patients to the correct time, type, and provider. Patients can book any type of appointment securely: new, established, virtual, phone, etc.
With a secure link and a date-of-birth, you can instantly connect with your patients effortlessly using Mend HIPAA compliant telemedicine software. Mend telemedicine visits consistently average single digit no-show rates with no software downloads for patients to connect. Mend has an industry leading 99.85% successful connection rate (immediate support available in the rare case someone has trouble).
Patient demographics and appointments are pulled automatically from your EHR. Mend sorts through your contact information and automatically sends appointment reminders via text, email, or phone with the day, date, time, address, provider, etc.
Your exact forms are custom built into the Mend HIPAA compliant telemedicine platform. Based on the type of appointment, Mend knows which forms to send. The patient clicks a secure link via text and completes the forms effortlessly before they arrive. The forms then get sent to the EHR.
#1 Instant Patient & Staff Telemedicine Software SupportMend is #1 customer rated for ease-of-use and customer service. With an average response time of 23 seconds, you, staff, or patients can get instant support early in the morning or late at night on the highest rated HIPAA compliant telemedicine software platform.