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Your EMR’s Missing Link: Reimagining Patient Engagement

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When walking through a healthcare conference, it’s easy to get lost in the endless array of tech solutions, each promising to revolutionize your practice. But if you’ve seen Mend’s booth and thought, “Another EMR,” you may not be alone, and we need to set the record straight: Mend is actually not an EMR. Rather, we are your patient engagement partner that seamlessly integrates with your existing EHR, offering the tools you need to enhance care delivery without the need for additional portals or systems.

Let us explain:

Beyond Portals: Elevating Patient Engagement

Most EHRs come with patient portals—digital gateways meant to improve access to care. However, studies show that only 30-40% of patients actually adopt these portals. This leaves a staggering 60-70% of patients without easy access to their healthcare information.

Why? The answer often lies in the number of portals patients are expected to use. Between primary care, hospitals, and specialized practices like mental health, patients might juggle multiple portals, each with its own set of usernames, passwords, and navigation quirks. It’s no wonder so many opt out of this digital maze.

Enter Mend.

We bypass the need for yet another portal, granting immediate access through a streamlined, user-friendly interface that integrates directly with your EHR. This industry proven portal-free approach means fewer hurdles for patients and, as a result, significantly higher engagement rates. We’re making healthcare simpler, more accessible, and more efficient for everyone involved.

Key Features That Set Us Apart

  1. Automated Patient Payments: One of the often-overlooked aspects of patient engagement is payment. With Mend’s Automated Patient Payments feature, we simplify the payment process, capturing previously unrealized revenue and reducing administrative burdens. Patients receive reminders and can make payments quickly and securely, all without leaving the platform.
  2. Patient Self-Scheduling: Imagine your patients being able to schedule, reschedule, or cancel appointments independently, 24/7. Mend’s patient self-scheduling feature not only reduces the workload on your administrative staff but also empowers patients to manage their appointments on their terms, driving down no-show rates and enhancing overall satisfaction.
  3. Specialized Video Visits for Mental and Behavioral Health: In a world where telehealth is increasingly prevalent, Mend offers video visits tailored specifically for mental and behavioral health. Our solution integrates with your existing EHR, ensuring that all data flows seamlessly and securely. Need an interpreter? Our platform offers instant access to e-translation services, ensuring that language barriers never hinder quality care.
  4. Digital Check-Ins and Forms: Replace paperwork with digital check-ins and forms. Patients can complete everything they need before their appointment, whether on their mobile device or a kiosk in your waiting room. It’s faster, more efficient, and aligns with the digital-first expectations of today’s patients.
  5. Enhanced Virtual Waiting Rooms: With Mend, the waiting room experience is anything but ordinary. Our enhanced virtual waiting rooms allow you to stream customized content, keeping patients informed and entertained while they wait, turning a traditionally dull experience into a positive touchpoint.
  6. Two-Way Communication and Mobile Reminders: Communication doesn’t stop at the front desk. Mend facilitates two-way communication, allowing providers and patients to exchange messages securely. Our mobile reminders help keep appointments top-of-mind, reducing no-shows and ensuring a smoother schedule for your practice.

The ROI Guarantee: More Than Just Words

We understand that adopting a new platform can feel like a leap of faith. That’s why Mend offers an ROI Guarantee. We’re confident in the value we bring to your practice—so confident that we guarantee you’ll see a return on your investment. Our solutions are designed to reduce no-shows, increase provider utilization, and enhance patient satisfaction, all while seamlessly integrating with your existing systems.

 

 

Partnering for Better Care

At Mend, we’re not here to replace your EMR; we’re here to make it better. By focusing on what EMRs often miss—engaging patients and streamlining administrative tasks—we enhance your practice’s ability to deliver exceptional care. We partner with you to ensure that every patient, regardless of their digital savviness, has the tools they need to engage with their healthcare effortlessly.

So, next time you see us at a conference, remember: we’re not just another tech vendor. We’re the patient engagement sidekick your practice has been searching for, ready to help you unlock new levels of efficiency and satisfaction.

Wondering if Mend is a fit for your practice?

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