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About Mend

Your work matters.

Your tech should match your mission.

That’s why we built Mend—to make it easier for people to get the mental healthcare they need. Without losing the human touch that makes care meaningful.

After working with 100s of mental healthcare organizations, we know: 

EHRs manage medical history and documentation well. But you need tech built for how mental healthcare delivery actually works.

You need to be able to easily do tasks like:

Match clients with the
right provider

based on criteria, like
credentials, licenses, care
needs, location and more.

Send screeners—and
track responses

including PHQ-9s, GAD-7s and
AUDITs. (Not to mention
general forms.)

Schedule many
different types of visits

from initial consults to group
therapy—all with unique rules
and workflows.

 

 

 

 

Without tech built for your needs, valuable care opportunities slip through the cracks.

Mental healthcare already struggles with provider shortages—we shouldn’t waste any opportunity to provide care.

Here’s how we see today’s care gap:

14M+ adults in the U.S.
need care

but can’t get it (source).

3M+ appointments go unfilled every day*

due to no-shows & cancellations.

Every adult in need
could get monthly care

if we recover just 25% of those
unfilled appointments.

*Based on 30% avg. no-show rate across 1.2M mental health providers, each seeing 8 clients per day.

This is why we built Mend.

Keep Clients Engaged.
Keep schedules full.

Improve the workflows your EHR isn’t built to handle—without adding more manual work to your team’s plate.

Schedule

Match the right client
to the right provider.

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Communicate

Keep your clients
connected to care.

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Check-In

Start visits with forms collected
—and payments processed.

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Virtual Visits

Deliver virtual care like
everyone is in the same office.

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The result?
Appointments filled. Clients helped. Care improved.

25M+ client visits

25M+ client visits

(and counting)

Every 5 Minutes

Every 5 Minutes

a client connects with care using Mend

Up to ↓43% no-show rate

Up to ↓43% no-show rate

after adopting Mend

↑30% client satisfaction

↑30% client satisfaction

after adopting Mend

Mend is guaranteed to pay for itself—or we credit the difference.

Meet the team leading Mend

We believe mental healthcare tech should make access to care easier—not harder.

Warren Bates

Warren Bates

CEO

Matt McBride

Matt McBride

CTO, Co-Founder

Alex Denton

Alex Denton

VP of Engineering

Geoff Gibson

Geoff Gibson

VP of Revenue

Brandon Lassiter

Brandon Lassiter

VP of Strategic Projects

Alexandria Dionne

Alexandria Dionne

Director of Operations & Customer Success

Tejal Shah

Tejal Shah

Director of Product

David Henderson

David Henderson

Director of Marketing

Want to help mend the gap between mental healthcare providers and the people who need them?

“Responsive and welcoming.”

“The Mend Team is truly remarkable, and it shows through their collaboration and in their end platform. They have consistently adapted to our needs, collaborated with creativity, and delivered quickly, ensuring that the platform remains user-friendly, relevant, and focused on responsiveness and client-centered design. 

As a leader and a Queer individual, I have found their Team to be immensely responsive and welcoming, working to ensure the design of Mend meets the unique needs of our clients. I am confident that Mend will continue to be a valuable asset in our efforts to provide inclusive and effective behavioral health services.”

Owen Love
Director of Contracts & Commercial Services
Jefferson Center
From our first visit in 2014 to today's AI-powered software, we’ve focused on one simple goal: make healthcare accessible.

Today, healthcare organizations across all 50 states help clients get care. With Mend.

Here’s how we got here:

2014
Doctors on Demand launches
The mobile app that let users book doctors who come to their home or office.
2015
No-Wait clinic launches
For patients who needed on-demand urgent healthcare services.
2016
Telehealth portal launches
With new patient engagement tools on the horizon.
2020
Pandemic fuels telehealth adoption
By May, we grew from 1M+ avg. video visit minutes per month to 1M+ per day.
2023
Focus specifically on mental healthcare
After seeing how complex care needs weren't being met by general healthcare technology.
2025+
Launch new AI-powered capabilities
Including Measurement-Based Care extension, Show-Up Score and Smart Waitlist.