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Mend The Gap: Elevate Your Patient Engagement Strategy

See how much patient care and revenue are affected by no-shows.

What is your current no-show rate?

36%

Number of providers?

55

Annually

Monthly

99,792 Untreated Patients

$7,384,608 Revenue Lost

Schedule A Demo * Calculator assumes a visit is worth $74 on average.

Mend Features

Digital Tools For Mental & Behavioral Healthcare Organizations

View All Features

Digitized Patient Intake

Patient Self-Scheduling

Appointment Reminders

Digital Forms

Seamless EHR Integrations

HIPAA Compliant Telehealth

Group Video Appointments

Automated Patient Payments

How Mend Works

You & Your Patients’ Journey

Mend provides convenient care for everyone. Our solutions deliver a frictionless patient engagement & telehealth experience that automates workflows, increases digital patient intake, and reduces no shows to improve outcomes.

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01 Schedule The Visit

Patient Self Scheduling (PSS): Lift your administrative burden as new and returning clients schedule their own appointments via PSS built seamlessly into your current website.
Now your clients’ appointments are sure to fit their schedules, which means better care plan adherence and, ultimately, better outcomes.

before

02 Before The Visit

Your clients are empowered to handle their own appointment confirmations, rescheduling, and cancellations, and your schedule is automatically adjusted where necessary.
Automated appointment reminders are delivered with specific timing proven to reduce no-shows caused by forgotten appointments.
No more clipboards and missing pens: Your clients can fill out digital forms before their appointment begins.
Digital Check-Ins for in-person and virtual appointments streamline every step of your patient intake.
Patient Payments prompt payment of any necessary copays or outstanding balances.

during

03 During The Visit

Enhanced Virtual Waiting Room (EVWR): When patients wait with a blank screen for an industry average of 14 minutes, disengagement rates increase. Instead, keep them engaged with that you select for them.
Transfer Queue: Triage and transfer your patient to multiple providers without ever leaving your session.
Mend’s unique telemedicine platform offers an experience that parallels your current workflow. With the picture-in-picture feature, you’ll be able to conduct your visit directly inside of your current EHR. No bouncing back and forth between software.
Book follow-up appointments right where you are, while it’s top-of-mind for your client.

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04 After The Visit

Feedback & Reviews: Understand the patient experience with the provider and with the software.
Post-Visit Surveys & 2-Way Messaging: Gain insight into your patient’s post-visit wellbeing, and offer messaging when needed, which is shown to increase patient adherence to the care plan.
Frictionless Patient Payments: You collect any remaining fees while your clients benefit from an intuitive, user-friendly payment system.

Next Step in Journey

Our solutions deliver a frictionless patient engagement & telehealth experience that automates workflows, increases digital patient intake, and reduces no shows to improve outcomes.

How it Works Learn More About Mend

Instant Patient Billing Post Adjudication

7.4^%

Average no-show rate

Improve Access to Care

Patients who self-schedule are 7x more likely to show-up to appointments.

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90

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Mend

Patient Adoption Rate

Mend customers achieve a 90% patient adoption rate , compared to the average 30% patient portal adoption rate.

Larger Geographical Reach

Mend helps organizations boost new patient acquisition by broadening their service area.

Trusted by medical’s top brands

Testimonials

Hear From Our Clients

The program is very user-friendly and extremely easy to navigate through. Very easy executing tasks, automatic reminders sent to patients and sessions never time out. Customer support…

Angelica C.

Professional, quick, easy. Easy to use. Easy to navigate the system. It’s user-friendly. Easy to teach to the staff. It’s easy for scheduling patients. The software is easy to navigate…

Akilah D.

Overall it has been a really great experience! Easy, and helpful. I like that I don’t have to worry about whether I’m crossing any HIPAA issues. And everyone I’ve talked to at Mend is…

Bethany D.

It’s great that I can use it on the computer, tablet and/or iPhone. I’ve used all different modalities and usually find iPhone or tablet works great though I do need the computer for…

Carolyn S.

Mend is a very user-friendly software that provides secure telehealth options. We use the software on a weekly basis and it has been very effective. We love that the visits are time…

Christina B.

It’s fast and reliable. It’s easy to use and has good quality. Saves time and helps see more patients. It helps the client connection when they are away. It saves time for patients and…

Damaris D.

Easy for physician side. The Mend System for HIPAA compliant Telemedicine visits provides me with ease of use. The system tells me if patient has tested their connection. The program…

John F.

I love it. Easy to setup. I like that the patient can download the app and I love the appointment reminders. The patient can be anywhere.

Kristin G.

We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it’s user-friendly. It is very easy to teach others because…

Liza B.

Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice.

Mckenzie H.

Our providers love it! The program does everything we need it to do and more. Our staff love the ease of scheduling and canceling appointments and the potential use of the features.

Sonya B.

Ready to start using Mend in your practice?

Schedule a Demo