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A Must Read White Paper for Healthcare Leadership

Telehealth provides a tremendous opportunity to improve patient engagement and satisfaction, but it’s not without its hurdles. Healthcare organizations that are looking to provide telehealth services should first consider what, if any, barriers to access their patient population has. Then, they should work with their telehealth provider to find solutions that will enable patients to get the care they need when they need it.

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    Challenges

    Patients often cited limited services, lack of awareness of costs, confusing technology requirements, and lack of information about providers as barriers in terms of satisfaction. Challenges among providers include burnout, connectivity and reliability, and ease of use. a smart telehealth and patient engagement strategy reduces the number of no-shows by involving patients in their healthcare—both before and after their visit.

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    The Rise of Telehealth

    Telehealth has seen a substantial increase in recent years and shows no signs of slowing down as the world enters the third year of the COVID-19 pandemic. The rise in telehealth services from March 2020 until now shows that stakeholders are aware of the value that the technology brings.

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    Create a Telehealth Experience

    The patient journey is just as critical for telehealth visits as it is for in-person visits. From start to finish, healthcare organizations need to ensure that patients have the same—if not better—experience as they would if they were to actually go to their doctor’s office.

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