Digital Patient Intake Forms
Patients don’t want clipboards and PDFs to complete their patient intake forms. Mend allows your customers to click a link from your website or via text/email message to complete all their forms digitally from any device and in any language.
Smart Patient Engagement
Our customers average 80% engagement rates with Mend digital medical intake forms and some groups are as high as 98%. Patient portals see single digit engagement rates. Mend can automate the majority of your digital patient intake forms creating massive reductions in overhead and errors.
- 5-14% of patients use their patient portal to complete online intake forms
- 5.1% of medical intake forms come back via the mail
- Only 9% of patients answer their phone
- Healthcare apps are only used 2% of the time for online patient intake forms
Everything You Need in a Medical Intake Form
Your exact medical forms are custom built into the Mend platform. Based on the type of appointment, Mend knows which patient forms to send. The patient clicks a secure link via text/email and completes the online patient intake forms effortlessly before they arrive. The online intake forms and data then get sent automatically to the EHR. The future has arrived, and your patients are going to rave about it.
Integrate with Your EHR / PMS
Mend connects with all the major EHRs or those that support HL7, API, or SFTP. If your charting system doesn't support integrations, we can leverage fax interfaces or other methods to move the electronic patient intake forms to the chart. Mend has very robust integration capabilities to create an efficient workflow for staff.
Mend can grab appointments and appointment types from the EHR automatically and send out the appropriate patient intake forms, clinical assessments, surveys, and more. Once the patient completes the online intake forms, we can put them right into the chart. It's a seamless workflow that patients and staff will enjoy.
With our patent-pending technology that is both secure and HIPAA compliant, Mend intake forms are also easy-to-use. The entire electronic patient forms experience will have your company name, logo, and even color scheme to match your brand guidelines.
Mend can provide secure hyperlinks to patient medical forms or patient self-scheduling. Adding a button hyperlink to your website is a very fluid experience for the user because our platform matches your branding.
Everything Else You'll Need or Want
Our form designers create beautiful online patient forms for you. Hand us the paper and our experts will digitize them in any language. In the case of an interruption, forms save automatically so patients can come back without losing data. Links, kiosk mode, or multi-party forms provide robust workflows for staff, unlike any other platform. Forms can also set patient statuses automatically if you want to track various pipeline stages through your processes. Finally, you'll also have access to secure messaging, intelligent reporting, instant technical support for patients and staff and so much more.
Send Almost Anything
Almost any content or medical form you can think of can be turned into a secure link on your website or sent to someone's inbox. The following are some examples: videos, referrals, orders, leads, demographics, insurance, credit card, agreements & consents (e-signature & multi-signature forms), medical histories, satisfaction surveys, treatment plans, income verification, photos, or any other digital content. Introduce patients to your practice, train or educate them on policies and procedures, or anything else you can dream up
#1 Customer Rated for Ease-Of-Use
Mend is a push model that uses your appointments to put the patient intake forms you need right into the patient's inbox (text or email). Your patients will click a secure link, enter their date-of-birth, and then proceed into a dynamic experience that is effortless to complete their electronic patient intake forms. It's an entirely frictionless systems that your customers AND staff will love.
Preferred Language of Care
Translate intake paperwork to present digital forms to patients in their preferred language of care. Current languages offered: Arabic, Chinese, English, French, Haitian Creole, Nepali, Portuguese, Spanish
Flexible Plans to Meet Your Changing Needs
Our most popular features available to providers for free! HD video Telehealth, screen sharing, secure chat, basic note taking, automatic patient reminders, and more. Launch your Telehealth program in minutes.Sign up for Free
Custom needs require custom solutions. MendEnterprise offers full-service implementation, advanced workflows, patient self-scheduling, 2-way EHR/PMS integration, and more – all at an affordable price.Request Demo
We are the #1 customer rated patient engagement and telemedicine platform!
It's fast and reliable. It's easy to use and has good quality. Saves time and helps see more patients. It helps the client connection when they are away. It saves time for patients and administrators. It's reliable and fast. Clients state that it's easy to use and like it. The company has worked with it for a few months and we all love it.
Mend is a very user-friendly software that provides secure telehealth options. We use the software on a weekly basis and it has been very effective. We love that the visits are time managed and that the video quality is good. We have had no issues with logging on or connecting in the 8 months of using the software. Increased ability for provider visits from a far.
Easy for physician side. The Mend System for HIPAA compliant Telemedicine visits provides me with ease of use. The system tells me if patient has tested their connection. The program tells me how good the connection is based on color-coded bars on the screen. ability to visits when out of the office, evening and weekends. It adds availability to my practice.
We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it's user-friendly. It is very easy to teach others because of the ease of use. I have not found any faults with the software. Everything we have used it for has worked and have not had any problems with it. I love the fact that we can not only use if for telehealth but to send documents securely to patients and third parties. I really love that feature because we so often have patients that can't get to our office to bring paperwork or forms we need. The best part is that is HIPAA compliant!
It's great that I can use it on the computer, tablet and/or iPhone. I've used all different modalities and usually find iPhone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call there's no time delay and the image is quite stable for the most part. If I use my iPhone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still see them.
Overall it has been a really great experience! Easy, and helpful. I like that I don't have to worry about whether I'm crossing any HIPPA issues. And everyone I've talked to at Mend is really nice and easy to work with.
Professional, quick, easy. Easy to use. Easy to navigate the system. It's user-friendly. Easy to teach to the staff. It's easy for scheduling patients. The software is easy to navigate through. User-friendly.
Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice.
My doctor is at my finger tips, my patients can schedule on weekends. Forms are so much easier to work with.
Our providers love it! The program does everything we need it to do and more. Our staff love the ease of scheduling and canceling appointments and the potential use of the features.
#1 Instant Patient & Staff Patient Intake Form Support
Mend is #1 customer rated for ease-of-use and customer service. With an average response time of 23 seconds, you, staff, or patients can get instant support early in the morning to late at night.