Telepsychiatry Software & Digital Patient Solutions | Mend Family
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#1 Telepsychiatry Software

Groups that implement telepsychiatry watch no-show rates fall from 30-40% to single digits for virtual appointments. Technology like Mend allows you to help more people while increasing compliance, outcomes, & alumni.

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Telehealth Psychiatry

Other telehealth psychiatry platforms struggle to get patients connected to their visits. With Mend, almost 100% of visits connect without issue. If the patient cannot join the video, you are not able to help them. On Mend, visits happen!

Our customers average 80% engagement rates with their telepsychiatry digital forms and some groups are as high as 98%. Mend can automate the majority of your paperwork creating massive reductions in overhead and errors. Create digital workflows for patient intake forms, clinical assessments, income verification, treatment plans, or any other psychiatry workflow.

The Premiere Telepsychiatry Provider / Service

HIPAA Video
HIPAA Telepsychiatry Video

The average no-show rate is 23% across the globe. For a 10 provider telepsychiatry practice, that equates to at least $857,808 in lost revenue annually. Telemedicine psychiatry visits on the Mend platform consistently produce single-digit no-show rates because our technology is the easiest and we provide instant support on your behalf if a patient ever has trouble connecting. Your patients will click a secure link, enter their date-of-birth, and they’ll be connected.

HIPAA Appointment Reminders
Patient Self-Scheduling

77% of patients want online self-scheduling. 89% are going to choose their psychiatric healthcare organization based on conveniences like texting, self-scheduling, and rescheduling. Patients click a link on your website which routes them to a custom branded, fully integrated triage and self-scheduling experience. Mend will route patients to the correct time, type, and provider. When patients self-schedule, they are 50% less likely to no-show.

HIPAA Forms
Digital Forms

Your exact forms are custom built into the Mend platform. Based on the type of telepsychiatry services, Mend knows which forms to send automatically. The patient clicks a secure link via text and completes the forms effortlessly before they arrive. The forms then get sent to the EHR. Standard forms for telepsychiatry include intake, consents, treatment plans, scored clinical assessments, income verification, surveys, and any other paper workflow you want automated.

HIPAA Messaging
Secure Messaging

Telehealth psychiatry visits via secure messaging are a huge convenience for patients and providers because there are fewer chances for cancellation. They are also a great way to drive revenue with simple questions or minor issues. Patients can start and pay for a visit from any device. Telepsychiatry providers can then use the Mend platform to answer at their convenience. You always remain in full control by setting a triage, allowing staff and providers to communicate in a single message, and finally closing out the telepsychiatry services messaging visit once completed.

HIPAA Patient Self-Scheduling
Appointment Reminders

Eliminate no-shows by combining email, SMS, and phone call appointment reminders & appointment modifications. 90% of text messages get read within 3 minutes. Mend will text and email, or call, eliminating the possibility of your patients forgetting their psychiatry appointments. 97% of Americans use text messaging. Expect text message reminders to move your in-person no-show rate to 11-18% equaling $370,000 in new revenue for a 10 provider telepsychiatry group averaging $74 per visit.

Flexible Plans to Meet Your Changing Needs

MendFree Telehealth

Our most popular features available to providers for free! HD video Telehealth, screen sharing, secure chat, basic note taking, automatic patient reminders, and more. Launch your Telehealth program in minutes.

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MendEnterprise

Custom needs require custom solutions. MendEnterprise offers full-service implementation, advanced workflows, patient self-scheduling, 2-way EHR/PMS integration, and more – all at an affordable price.

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Mend Testimonials

We are the #1 customer rated patient engagement and telemedicine platform.

It's fast and reliable. It's easy to use and has good quality. Saves time and helps see more patients. It helps the client connection when they are away. It saves time for patients and administrators. It's reliable and fast. Clients state that it's easy to use and like it. The company has worked with it for a few months and we all love it.

Damaris D

Mend is a very user-friendly software that provides secure telehealth options. We use the software on a weekly basis and it has been very effective. We love that the visits are time managed and that the video quality is good. We have had no issues with logging on or connecting in the 8 months of using the software. Increased ability for provider visits from a far.

Christina B

Easy for physician side. The Mend System for HIPAA compliant Telemedicine visits provides me with ease of use. The system tells me if patient has tested their connection. The program tells me how good the connection is based on color-coded bars on the screen. ability to visits when out of the office, evening and weekends. It adds availability to my practice.

John F

We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it's user-friendly. It is very easy to teach others because of the ease of use. I have not found any faults with the software. Everything we have used it for has worked and have not had any problems with it. I love the fact that we can not only use if for telehealth but to send documents securely to patients and third parties. I really love that feature because we so often have patients that can't get to our office to bring paperwork or forms we need. The best part is that is HIPAA compliant!

Liza B

It's great that I can use it on the computer, tablet and/or iPhone. I've used all different modalities and usually find iPhone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call there's no time delay and the image is quite stable for the most part. If I use my iPhone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still see them.

Carolyn S

Overall it has been a really great experience! Easy, and helpful. I like that I don't have to worry about whether I'm crossing any HIPPA issues. And everyone I've talked to at Mend is really nice and easy to work with.

Bethany D

Professional, quick, easy. Easy to use. Easy to navigate the system. It's user-friendly. Easy to teach to the staff. It's easy for scheduling patients. The software is easy to navigate through. User-friendly.

Akilah D

Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice.

Mckenzie H

My doctor is at my finger tips, my patients can schedule on weekends. Forms are so much easier to work with.

Yadira V

Our providers love it! The program does everything we need it to do and more. Our staff love the ease of scheduling and canceling appointments and the potential use of the features.

Sonya B

#1 Instant Patient & Telepsychiatry Provider Support

Mend is #1 customer rated for ease-of-use and customer service. With an average response time of 23 seconds, you, telepsychiatry providers, or patients can get instant support early in the morning or late at night.

Start Integrating Mend & Your Telepsychiatry Services Today

Ready to start using Mend in your practice for telepsychiatry services?

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100% HIPAA & 42 CFR Part 2 Compliant Telemedicine Software for Psychiatry

100% secure, confidential, & HIPAA compliant telepsychiatry platform that works. Mend is also HITECH Act, E-Sign Act, COPPA, ADA WCAG 2.0, PCI, CAN-SPAM, TCPA, & 42 CFR Part 2 compliant.

Learn More About HIPAA Compliance