Cambridge Health Alliance Successfully Increases Access to Care with Mend

Cambridge Health Alliance (CHA) is a Harvard Medical School teaching hospital located in Cambridge, Massachusetts, with health services integrated into the community through primary care, specialty care, programs and partnerships.

When CHA partnered with Mend in the spring of 2021, they expressed the importance of working with a patient engagement solution that could be agile to the needs of their unique patient population. CHA's mission is to improve access to care, particularly for marginalized populations in their community.

The Results

• 133,000 telehealth appointments on Mend in the first six months

• 28% of patients reached with improved communication, using Mend notifications in 8 languages

• 92% improved patient satisfaction rating within 8 weeks

Multilingual notification support mattered here more than it would at most organizations. Reaching a marginalized patient population means removing the barriers that keep people from confirming, preparing for, and attending an appointment — and language is one of the first.

See what this looks like for your organization

Mend streamlines internal workflows, automates key patient touchpoints, and improves the patient experience. Schedule a demo to see it against your own workflows.