Your EHR is the record. Mend is the motion.
Behavioral health software, as buyers usually mean it, is the EHR: notes, plans, billing, compliance. Mend does none of that. It works the space the EHR leaves open — between the moment an appointment is scheduled and the moment the patient is in the room — and hands the results back.
- Clinical documentation and progress notes
- Treatment plans and diagnoses
- Billing, claims and revenue cycle
- Compliance records and audit trail
- The schedule itself — the system of record
- Reaching the patient before the visit, in their language, on their phone
- Confirmation, digital intake, consent and clinical screeners
- Real-time self-scheduling and automated waitlist fill
- Predicting which appointments will fail — and acting on them
- Post-visit and post-discharge follow-up within the measurement window
- Analytics on no-shows, utilization and follow-up, by site and provider
Engage and Access are what you buy. Coordinate and Signal are why it works.
Patient communication and intake
Confirmations, digital intake, consent, screeners, insurance and copay — everything between scheduling and the visit, automated.
Self-scheduling and waitlist fill
Real-time booking from your website, texts and referrals, and cancelled slots offered to the waitlist before they go cold.
AI coordinator
Predicts which appointments will fail, does the outreach, reschedules, and hands off to staff when it should. Automation you dial up or back.
Analytics and prediction
No-shows, utilization, follow-up and screener completion by site and provider. Included with every deployment.
Organizations that live or die on patients showing up.
CCBHCs
Access standards with a clock, prospective payment, and follow-up measures your state reports.
How Mend fitsCommunity Mental Health Centers
Weeks-long waitlists beside empty chairs, fee-for-service revenue, and MCO measures.
How Mend fitsFQHCs with integrated behavioral health
Warm handoffs that have to land same-day, per-visit PPS, and patients who will never use a portal.
How Mend fitsMend, defined.
The questions buyers ask when they first meet Mend, answered plainly.
What is Mend?
Mend is an AI-powered operations platform for behavioral health organizations — CCBHCs, CMHCs, FQHCs and outpatient mental health and substance use providers. It is not an electronic health record. Mend runs alongside the EHR an organization already has and owns everything between the schedule and the visit: patient outreach and confirmation, digital intake and screeners, real-time self-scheduling, automated waitlist fill, no-show prediction, follow-up, and the analytics that show what happened. Its purpose is operational: more scheduled patients arrive, open capacity gets filled, and leaders can see and prove it.
Is Mend an EHR?
No. An EHR is the system of record: clinical documentation, treatment plans, billing and compliance. Mend is the operations layer around it. Mend reads the schedule from the EHR, works the patient side of every appointment — reminders, intake, rescheduling, waitlist fill, follow-up — and writes the results back. Organizations keep their EHR and add Mend.
What is the difference between Mend and a patient portal?
A portal waits for the patient to log in; fewer than 20% of behavioral health patients ever do. Mend goes to the patient over text and email with no app and no login, which is why patient adoption with Mend runs above 80%. A portal is a place; Mend is an action.
What is the difference between Mend and appointment reminder software?
Reminders are one of Mend's functions, not the product. Reminder tools send a message and stop. Mend confirms, collects intake and screeners, predicts which appointments will still fail, reaches those patients, reschedules them, fills the slot they vacate from the waitlist, and reports the result. The AI coordinator, Mend Coordinate, does that work autonomously to the degree each organization chooses.
Which EHRs does Mend integrate with?
Mend integrates with the EHRs behavioral health organizations run on, including Qualifacts (CareLogic and Credible), Netsmart, Streamline, Welligent, ContinuumCloud, Epic, NextGen, eClinicalWorks, Oracle Health, Kipu, Procentive and Allscripts. Integrations are bidirectional: schedules in, confirmations, forms and outcomes back.
Who uses Mend?
Behavioral health organizations that live or die on patients showing up: Certified Community Behavioral Health Clinics, Community Mental Health Centers, Federally Qualified Health Centers with integrated behavioral health, and outpatient mental health and substance use providers. Mend has run more than 40 million patient appointments and 160 million patient interactions.
What results do organizations see with Mend?
Across Mend customers the average no-show rate is 7.4%, down from the 20%+ rates typical of behavioral health organizations before Mend — a 63% reduction. Provider utilization rises 33% on average. Easterseals MORC recovered $200,000 a month and served 3,000 more patients a year without adding headcount.