Mend
Coordinate: The Operations Layer

Ask it anything.
Let it act.

Coordinate reads every signal in your organization: scheduling, attendance, engagement, outcomes. It answers your questions in plain language. Then, when you're ready, it acts on your behalf.

Not a dashboard. Not a report. An always-on AI agent that predicts no-shows, recovers revenue, and re-engages patients before slots go dark.

See Coordinate in action Explore Signal
Your always-on AI operator

From briefing to action in one click.

Every morning, Coordinate surfaces the patients most at risk and the outreach it believes will have the biggest impact. Your team reviews, approves, and moves on. Flip the Auto toggle and it runs itself.

Daily AI briefing
AI surfaces the highest-risk patients and explains why, before your day starts.
One-click outreach
Review the message, approve it, and Mend handles the rest: SMS, email, or both.
Auto mode
Toggle Auto on and Coordinate runs the outreach on your behalf. You stay informed, not involved.
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Real power from real data.

Coordinate sits at the intersection of three data streams: patient behavior, EHR records, and organizational patterns. It looks for signals that no human could catch at scale.

Your staff stays in control. The AI handles the volume.

From patients
Confirmation responses
Intake form completion
Patient reported outcomes (PROs)
Appointment history and patterns
From your EHR
Scheduling and calendar data
Clinical notes and flags
Provider capacity for crisis care
Insurance and eligibility status
From Mend operations
Engagement and outreach history
Copay collection and balances
No-show and cancellation trends
Automated action outcomes
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What Coordinate Sees

Mend Coordinate brings at-risk appointments to the surface.

Six categories of intelligence. All of them actionable. None of them requiring you to build a report.

No-show risk scoring

Surfaces the patients most likely to miss their appointment before your day starts, so your team can intervene early and not after the slot goes dark.

Schedule gap detection

Sees open slots across every provider's calendar and identifies which waitlisted patients should fill them, automatically and in priority order.

Revenue recovery signals

Flags revenue at risk before it's lost: unfilled slots, likely cancellations, outstanding balances. Suggests the best next action to recover each one.

Conversational analytics

Ask your data a question in plain language. Get a direct answer. No dashboards to build, no reports to pull. Just the insight you need, when you need it.

Patient adherence patterns

Reads behavioral signals from every patient interaction to identify who is drifting from care, before a gap becomes a crisis.

Crisis care support

Identifies open capacity across providers who can handle crisis care and surfaces those slots in real time, so your team can place patients quickly when it matters most.

AI and humans on your terms.

You decide how much AI is in the driver's seat. Change it anytime with a simple toggle. No IT ticket, no implementation project.

See it

The AI surfaces signals and opportunities. Your team reviews them and decides what to do. Full human control, AI-powered awareness.

"I want to stay in control"

Use it selectively

Deploy AI on a case-by-case basis. Approve AI actions for specific patients or scenarios. You decide when to let it run.

"I want flexibility"

Let it run

Turn on AI to handle the routine: outreach, reminders, waitlist backfill, follow-ups. Your team focuses on care, not coordination.

"I want automation"

What Coordinate is not

Not a clinical agent
Coordinate is focused exclusively on non-clinical operations workflows: scheduling, outreach, retention, and revenue. Clinical decisions stay with your care team.
Not a black box
Every signal, every recommendation, and every action is explainable. You can always see why the AI flagged something and choose not to act.
Not autonomous by default
Nothing happens without your approval unless you turn it on. The AI works for you, not the other way around.

See Mend Coordinate in action

Schedule a demo and we'll show you how Coordinate reads your organization's data and surfaces what matters most.

Schedule a Demo