Mend has released two updates to its telehealth video experience that help behavioral health teams focus on the person in front of them: a Staff+ Join Page that lets staff check their setup before entering a visit, and automatic Picture in Picture that keeps a visit in view when a clinician moves to another browser tab.
Before the visit: Staff+ Join Page
Staff can now check their camera, microphone and speaker before they enter a visit, and choose whether their camera and microphone are on when they join. Device problems get caught on the join page instead of in the first minute of a session.
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During the visit: automatic Picture in Picture
When a Mend visit is open in one browser tab and the user switches to another, Picture in Picture can open automatically so the visit stays in view. A clinician can move to the chart, a note or a schedule without losing sight of the patient.
Once the feature is enabled for an organization, each user can turn it on or off from the visit's Settings.
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Availability
Both updates are available now to Mend customers. Organizations can contact bestservice@mend.com to have the settings enabled.