WASHINGTON, D.C., September 16, 2026
Mend, the behavioral health operations platform, today announced it has expanded its relationship with the National Council for Mental Wellbeing and joined the National Council's Partnership Program as a Gold Partner. The National Council is the membership organization for more than 3,200 mental health and substance use treatment organizations serving more than 15 million children, adults and families.
Through its Partnership Program, the National Council brings organizations with relevant expertise, ideas and solutions into its community while supporting its work to strengthen mental health and substance use care nationwide. Mend's expanded investment as a Gold Partner builds on an existing relationship with the National Council and its members.
As a benefit of the partnership, National Council members receive 15% off Mend's annual software subscription fees and 20% off one-time implementation fees.
Mend works alongside the electronic health record systems behavioral health organizations already run. It is not an EHR. Mend handles the operational work between the schedule and the visit: patient outreach and confirmation, digital intake and screeners, real-time self-scheduling, automated waitlist fill, no-show prediction and follow-up. It writes the results back to the record, so more scheduled patients arrive and open capacity gets filled.
“The National Council represents the very organizations Mend was built to serve, and becoming a Gold Partner is about more than technology. It’s about standing alongside the people and organizations working every day to improve access to mental and behavioral healthcare,” said Warren Bates, CEO of Mend. “Our mission is to make access to care convenient for everyone who needs it. By deepening our partnership with the National Council, we have an incredible opportunity to advance that mission, support the more than 3,200 provider organizations they represent, and ultimately make a meaningful difference in the lives of the 15 million people they serve.”
“We’re excited to welcome Mend as a Gold Partner and grateful for their continued support. We look forward to building on our work together and the impact we can make across the field.”
Most recently, Mend launched Coordinate™, an AI coordinator that identifies appointments at risk, reduces administrative work and helps keep more people connected to care. Coordinate predicts which appointments are likely to fail, does the outreach and rescheduling, and hands off to staff when a person should step in, with the level of automation set by each organization.
Across more than 40 million patient appointments and 160 million patient interactions, Mend customers average a 7.4% no-show rate, down from the 20%+ typical of behavioral health organizations before Mend, and see provider utilization rise 33%.
National Council members can learn more about member pricing and see Mend running against their own schedule at mend.com/schedule-a-demo .
About the National Council for Mental Wellbeing
Founded in 1969, the National Council for Mental Wellbeing is a membership organization that drives policy and social change on behalf of more than 3,200 mental health and substance use treatment organizations and the more than 15 million children, adults and families they serve. We advocate for policies to ensure access to high-quality services. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained over 5 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges.
About Mend
Mend provides AI-powered operations solutions for behavioral health. Community mental health organizations, including CCBHCs, CMHCs, FQHCs, and outpatient behavioral health providers, use Mend to reduce no-shows, fill schedules, activate patients, and prove operational ROI. The platform streamlines communication between providers, staff, and patients across in-person and virtual care, engaging each patient at the right moment in their care journey. Built on more than 40 million appointments evaluated and 160 million patient interactions, Mend helps organizations keep schedules full and achieve minimal no-show rates while improving clinical outcomes and recovering revenue. Mend is headquartered in Orlando, Florida.
To learn more, visit www.mend.com.