ORLANDO, Fla., August 25, 2026
Mend today announced the launch of Coordinate™, an AI coordinator built for behavioral health organizations. Part of the Mend Signal platform, Coordinate™ helps operations leaders keep schedules full and patients in care by predicting no-shows, recovering revenue, and re-engaging patients before appointment slots go dark. Coordinate™ is available beginning today, and behavioral health leaders can take it for a test drive at https://marketing.mend.com/coordinate-launch-preview .
Behavioral health organizations lose access, revenue, and continuity of care to preventable no-shows and the administrative work of chasing them. Missed appointments interrupt care for patients and leave clinical capacity unused, while staff spend hours each day on manual outreach and rescheduling. Front desk and operations teams are left working through the schedule reactively, one phone call at a time.
Coordinate™ closes that gap by working ahead of the schedule instead of behind it. It is not a dashboard and not a report. It is a coordinator that identifies risk, takes the routine work, and brings people in when their judgment matters.
Coordinate™ enables behavioral health organizations to:
Keep schedules predictable. Coordinate™ predicts which appointments are at risk and reaches out to patients before slots go dark, so confirmations and rescheduling happen without staff chasing.
Recover access and revenue. When openings appear, Coordinate™ helps refill them with patients who are waiting for care, turning lost hours into delivered visits.
Keep teams in control. Coordinate™ explains the reasoning behind each recommendation, asks for approval where it matters, and answers operational questions in plain language on demand. Your team always sees the why behind each action.
Coordinate™ is built on the Mend platform's foundation of more than 40 million appointments evaluated and 160 million patient interactions, giving it a base of behavioral health scheduling patterns that new point solutions do not have.
"A missed appointment is rarely just a scheduling problem. It is often where a patient starts falling out of care, and someone on staff spends the next week trying to get them back. Coordinate™ works ahead of the schedule, so those patients get reached earlier and teams spend less of the day dialing and scrambling to fill open slots," said Warren Bates, CEO of Mend.
“Missed appointments can limit access to care and create additional administrative burden for already stretched behavioral health teams. Solutions that streamline routine work and help keep people connected to care are increasingly important to expanding capacity and strengthening access.”
Coordinate™ is available now for behavioral health organizations in the United States. It works directly inside of an organization's existing EHR and scheduling workflows.
Behavioral health leaders can experience Coordinate™ directly through a guided test drive, a hands-on walkthrough of a morning with Coordinate™, at https://marketing.mend.com/coordinate-launch-preview . Teams that want to see Coordinate™ against their own schedule, EHR, and daily workflows can schedule a personalized demonstration from the same page.
About the National Council for Mental Wellbeing
Founded in 1969, the National Council for Mental Wellbeing is a membership organization that drives policy and social change on behalf of more than 3,200 mental health and substance use treatment organizations and the more than 15 million children, adults and families they serve. We advocate for policies to ensure access to high-quality services. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained over 5 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges. Mend is a valued member of the National Council’s partner community.
About Mend
Mend provides AI-powered operations solutions for behavioral health. Community mental health organizations, including CCBHCs, CMHCs, FQHCs, and outpatient behavioral health providers, use Mend to reduce no-shows, fill schedules, activate patients, and prove operational ROI. The platform streamlines communication between providers, staff, and patients across in-person and virtual care, engaging each patient at the right moment in their care journey. Built on more than 40 million appointments evaluated and 160 million patient interactions, Mend helps organizations keep schedules full and achieve minimal no-show rates while improving clinical outcomes and recovering revenue. Mend is headquartered in Orlando, Florida.
To learn more, visit www.mend.com.