myEvolv stays the record. Mend does the motion.
Integration depth: Bi-directional scheduling + demographics sync.
- Appointments, cancellations and reschedules from the myEvolv or myAvatar schedule, in real time
- Client demographics and contact preferences, so outreach goes to the right number in the right language
- Confirmations, reschedules and self-booked appointments back onto the EHR schedule
- Attendance and outreach outcomes, so Signal's analytics and the EHR agree
Everything between the schedule and the visit.
Mend is not an EHR and replaces nothing in myEvolv. It works the space the EHR leaves open — where no-shows, empty slots and missed follow-ups actually happen.
Text-first engagement, no portal login
Reminders, confirmations, intake, consent and screeners go to the patient's phone and email with no app and no account to activate. Patient adoption with Mend runs above 80%; portal adoption in behavioral health sits below 20%. Results write back to Netsmart.
Real-time self-scheduling and automated waitlist fill
Patients book from your website, a text or a referral link against the live Netsmart schedule, so there is no double-booking. When a slot opens, Mend Access offers it to matching waitlisted patients and books the first to accept.
No-show prediction and an AI coordinator
Mend Signal scores every upcoming appointment for risk. Mend Coordinate reaches the patients most likely to miss, reschedules them, keeps follow-up visits from falling through, and escalates to staff when it should — with automation you dial up or hand back.
Analytics across sites and providers
No-show rate, utilization, follow-up compliance and screener completion in one view, ahead of the state report. Included with every Mend deployment.
Straight answers.
What IT directors and operations leads on myEvolv and myAvatar ask before a demo.
Does Mend integrate with Netsmart myEvolv?
Yes. Mend integrates with Netsmart myEvolv with bi-directional scheduling and demographics sync: appointments flow from myEvolv to Mend in real time, and confirmations, reschedules and self-scheduled bookings flow back. myEvolv remains the system of record; Mend handles outreach, intake, self-scheduling, waitlist fill, no-show prediction and follow-up alongside it.
Does Mend work with Netsmart myAvatar?
Yes, with the same bi-directional scheduling and demographics sync. myAvatar and myEvolv organizations use Mend for the patient-facing operations the EHR schedule does not do on its own.
Do we have to stop using Netsmart's client portal or reminders?
No. Mend runs alongside whatever you already use. Organizations add Mend for the patients a portal does not reach — text-first, no login — and for the parts of the workflow that need prediction, automated waitlist fill and an AI coordinator. Nothing in the EHR is removed.
How long does a Netsmart integration take to go live?
Mend has live integrations with Netsmart customers today, so the connector exists; your timeline is set by environment access and your own configuration decisions, not by engineering. Ask for a reference customer on myEvolv or myAvatar when you talk to us.
Which other behavioral health EHRs does Mend integrate with?
Qualifacts (CareLogic, Credible), Streamline, Welligent, ContinuumCloud, Kipu, Opus, Procentive, NextGen, Allscripts, PCE Systems, Oracle Health, athenahealth and eClinicalWorks. Integration depth varies by system and is listed on the integrations page.
See Mend running against a myEvolv schedule.
Bring your no-show rate and a week of your calendar. We'll show what fills, what confirms, and what writes back.