Waianae Coast Comprehensive Health Center Wins HIMSS Patient Innovation Team of The Year Award

When the COVID-19 pandemic hit Hawaii, Waianae Coast Comprehensive Health Center (WCCHC) soon realized that for their massive shift to digital healthcare to be successful, they needed to take a more considerate approach to removing barriers to care.

That work was recognized with the HIMSS Patient Innovation Team of the Year Award.

The Results

• 100 providers trained in 10 days

• 82% completion rate on digital forms

• 2,600% increase in virtual visits in the first 30 days

The speed is the headline, but the form completion rate is the more durable lesson. A 2,600% jump in virtual visits only helps if patients can actually complete what the visit requires — and that depends on removing friction rather than adding a portal.

See what this looks like for your organization

Mend streamlines internal workflows, automates key patient touchpoints, and improves the patient experience. Schedule a demo to see it against your own workflows.