Introducing Coordinate™: Patients show up. Schedules stay full.

Every behavioral health leader knows the math of a missed appointment. The empty clinical hour. The revenue that never arrives. The phone calls that eat a front desk's afternoon.

But the deeper cost is quieter: a missed appointment is often the moment a patient starts drifting out of care.

For years, the industry's answer has been better hindsight. Dashboards that show you last month's no-show rate. Reports that tell you which slots went dark. Useful, but they all share the same limitation: they describe what already went wrong.

Today we are launching something different.

Meet Coordinate

Coordinate™ is a new AI coordinator inside Mend Signal, built specifically for behavioral health organizations. Its job is simple: keep your schedule full.

Coordinate works ahead of your day. It reviews your schedule, predicts which appointments are at risk, and re-engages those patients before the slot goes dark. When openings appear anyway, it helps refill them with patients who are waiting for care.

And your team stays in control the entire time. Routine work like confirmations and outreach runs under your team's standing direction. Where judgment matters, Coordinate asks a person for approval first, and it always shows the reasoning behind each recommendation. Your team always sees the why.

Take Coordinate for a test drive →

Just ask

Coordinate also changes how leaders get answers. Instead of filing a request with your data team and waiting a week, you ask in plain language:

"Which patients are at risk for no-shows tomorrow, and why?"

"Where do my no-shows cluster?"

"What needs action today?"

Coordinate answers on the spot, with data visualizations and the evidence behind every conclusion.

Built on 40 million appointments

Coordinate is not starting from zero. It is built on the Mend platform's foundation of more than 40 million appointments evaluated and 160 million patient interactions, a base of behavioral health scheduling patterns that new point solutions simply do not have.

That foundation is already producing results. In their first 30 days on the Mend platform, Easterseals MORC engaged more than 3,000 patients through outreach, cut no-shows 43% with the confirmation workflow, and recovered $200K in monthly revenue. Coordinate is what comes next: the same platform, now predicting risk and coordinating the follow-through.

Try it yourself, right now

We could keep describing it, but the fastest way to understand Coordinate is to try it. We built a hands-on test drive where you step into a morning with Coordinate, watch it work, and ask it your own questions. No form required to start.

And when you are ready to see it against your own schedule, EHR, and daily workflows, schedule a personalized demo . Sixty minutes. Your questions. A live walkthrough.

Automation where you need it. Humans when it matters most.