Introducing Inclusive Access: A new update to your patients' self-scheduling experience

We believe that affirming someone's identity isn’t just kind—it’s clinically meaningful.

That belief now lives inside our Access product family in a new and tangible way.

Just in time for Pride Month, we’ve rolled out a meaningful upgrade to your patients' self-scheduling experience, one of our most widely used tools for increasing care access.

What’s New in Inclusive Access?

Patients—and their dependents—can now optionally enter:

• Preferred names

• Pronouns

• Gender identities

These fields are integrated directly into the scheduling experience and are reflected throughout the patient’s care journey. No extra portals. No confusing form fields. Just thoughtful, affirming design that supports each person’s identity from the very beginning.

Why It Matters

Affirming a patient's identity isn't just a gesture of kindness—it's a clinically significant practice that enhances health outcomes.

We know from both clinical data and human experience that when patients feel safe, respected, and affirmed, they’re more likely to:

• Show up for care

• Engage more openly with their providers

• Experience better outcomes over time

Want to see it in action?