Virtual care experienced growing pains as healthcare organizations adjusted to a “new normal.” The increase in use came at a time when organizations were also dealing with an influx of patients. The healthcare system at the time wasn’t prepared for either scenario. Organizations that already had virtual care capabilities had to quickly increase their offerings. Those who didn’t already have a program in place had to implement one on the fly. This led to significant issues that impeded virtual care use and adoption.
A virtual care program that addresses these challenges can ensure a positive experience. Read more here.
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