How to Reduce No-Shows and Grow Your Behavioral Health Practice - Mend Skip to Main Content

Engaging Mental Health Patients with Automation and Digital Experiences

Behavioral health practitioners endure perhaps the highest no-show rate in healthcare, a staggering 37%. And while no-shows are a major problem for most providers, today’s leading behavioral health organizations are boosting patient attendance with the latest patient engagement software and tools. MindPath Care Centers, for example, maintained a no-show rate of 4% while doubling appointment volumes.

Featuring the VP of Strategy and Innovation of MindPath, this webinar covered industry-specific technology that encourages appointment attendance, allows you to see more patients per day, and provides a pleasant patient experience — specifically for people with mental illnesses and mental health conditions.

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    Integrate the “Best-of” Telehealth

    Learn how to choose patient engagement tools that support the care model that's right for your patients, whether virtual, in-person, or hybrid.

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    Optimizing Virtual Care Visits

    How mental health providers are offering reliable and secure group calls for group therapy.

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    Expand Your Geographic Reach

    How telehealth helps reach new target audiences and satisfies patients who prefer remote appointments.

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    Patient-First Appointment Reminders

    How to provide automated reminders via text, email, and phone to help patients stay on course with their mental health treatment plan.

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    Patient Scheduling Features

    What the top behavioral health organizations are doing to simplify the rescheduling process and see more patients.

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    No-Show Prediction Technology

    How Mend's no-show predictor works on your behalf to predict no-shows and cancellations up to 99% accuracy, driving more patients.

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Diego Garza, MD, MPH
VP of Strategy & Innovation, MindPath

Dr. Diego Garza is VP of Strategy and Innovation and Director of Telehealth for MindPath Care Centers, one of the nation's largest private behavioral health companies. Dr. Garcia developed and implemented a telepsychiatry service that now employs over 180 providers and sees more than 18,000 patients per month, placing this program as the largest telepsychiatry/teletherapy program in the state of North Carolina. Today, Dr. Garcia also oversees growth strategies for MindPath that are directly related to increasing the quality of healthcare services. A medical doctor, Dr. Garcia also has a master's in public health.

Stewart Gandolf
CEO, Healthcare Success

Stewart Gandolf is CEO of Healthcare Success, one of the nation's leading healthcare marketing agencies. Over the past 20 years, Stewart has marketed and consulted for over 1,000 healthcare clients. A frequent speaker, Stewart has shared his expertise at over 200 venues nationwide. As an author and expert resource, Stewart has also written for many leading industry publications, including the 21,000 subscriber Healthcare Success Insight blog.

J.D. McFarland
Solution Architect, Mend

J.D. has worked in HealthCare Information Technology for 20 years. He spent the last six years as Director of Information Technology for The Centers Inc., a Community Mental Health Center located in Central Florida. During that time, his agency deployed several different TeleHealth solutions. The Centers deployed Mend in October of 2019,, and the agency converted to 100% telehealth during the Covid Pandemic.

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