There are many variables involved in connectivity — workflow, access to technology, bandwidth, devices, browsers, and more.
Are you setting expectations with the patient prior to the visit? Do your clinicians have every detail accounted for to ensure a proper connection? How do users access technical support if needed? What is your plan B if something fails along the way? Join Matt McBride, CEO at Mend, as he answers these questions and demonstrates how you can be an expert in telehealth connectivity.
What are common friction points when patients connect to their providers?
Bandwidth benchmarks and how to improve patient experience .
Connection reports and tips how your staff and clinicians can avoid tedious manual tasks.
Matt and 3 best friends founded Mend in 2014 to help reimagine patient and provider experiences. Mend is one of the fastest growing companies in the U.S. with a #1 rated telemedicine software platform. Mend also offers a complete patient engagement solution that seamlessly spans both virtual and in-person appointments creating a complete patient communication solution for health organizations.