Telehealth KPIs + Benchmark Data You Need for 2023 | Mend Skip to Main Content

Patient Engagement Strategies Should Be Data Driven

Are you interested in how long, on average, patients wait to be seen for virtual visits? Or how well patients rate virtual visits?

Join Matt McBride, CEO at Mend, as he answers these important questions and reviews seven KPI categories, so measuring them against best-in-class standards to help you get a sense of how your telemedicine program stacks up.

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    No-Show Rates

    What should my telemedicine no-show rate be?

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    Wait Times

    What is an average wait time for Telehealth?

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    Connection Quality

    What should patient and provider satisfaction ratings look like?

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Matt McBride
President & Co-founder

Matt and 3 best friends founded Mend in 2014 to help reimagine patient and provider experiences. Mend is one of the fastest growing companies in the U.S. with a #1 rated telemedicine software platform. Mend also offers a complete patient engagement solution that seamlessly spans both virtual and in-person appointments creating a complete patient communication solution for health organizations.

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