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1
Monday Forecast
›
2
Friday Reality
›
3
The Operational Gap
›
4
Mend The Gap
›
5
The Proof
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Telehealth
Telehealth That Just Works.
99.85% Uptime.

HIPAA-compliant, browser-based telehealth built specifically for behavioral health — no downloads, no apps, no tech calls.

See the Story See Telehealth in Action
Chapter 1  ·  Monday, 8:04 AM
Provider utilization
is projected at 91%.

Schedules are full. The week looks great. Every provider slot is accounted for.

This is what Monday looks like when you're running a behavioral health operation at scale.

Week of March 4 — MONDAY FORECAST
91% utilized
MONTUEWEDTHUFRI
Chapter 2  ·  Friday, 5:30 PM
No-shows. Gaps.
Revenue that never arrived.

Friday tells a different story. Slots that looked confirmed on Monday sat empty. Patients didn't show. Waitlisted patients weren't offered those openings in time.

That's not a clinical failure.
It's an operational one.
And it happens every single week.
Week of March 4 — FRIDAY ACTUAL
58% utilized
MONTUEWEDTHUFRI
Revenue gap this week
⚠ ~$47,200 lost
Chapter 3  ·  The Operational Gap
Calculate your no-show cost.

Enter your numbers. See what no-shows are costing you — and what Mend can recover.

↑ Enter your own data
Scheduled Monthly Appointments
Current No-Show Rate
%
Avg Revenue Per Visit
$
Monthly No-Show Cost
$150,000
10,000 × 15% × $100
Revenue you're leaving on the table every month
Mend Recovery Opportunity
$50,000/mo
$600,000 / year
If your no-show rate is reduced by 5%
↑ Adjust to see your recovery potential
That's real revenue — from appointments that are already scheduled.
Telehealth
Telehealth that works inside
the systems you already use.

Mend doesn't replace your EHR. It adds reliable, browser-based telehealth on top of the systems your team already uses.

🔒 ehr.organization.internal/scheduler/daily
CarePoint
Clinical Suite
Dashboard
Schedule
Clients
Billing
Reports
Settings
Thu, Mar 5, 2026
JP
Dr. Patel
MARTINEZ, JORDAN (00293847)
M, 36, DOB 04/15/1990 · Medicaid · Westside BH
BH Episode Active DX: F33.1 Major Depressive Disorder ⚠ 3 Prior No-Shows
🏠
📅 SCHEDULE
👥
💳
📊
📋
DR. PATEL — TODAYThu 3/5
9:00
Reyes, Alex
Ind. Therapy · 50m
Confirmed
10:30
Torres, Sam
Med Mgmt · 30m
Unconfirmed
12:00
— Open Slot —
Waitlist pending
Gap
2:00
Martinez, Jordan
Ind. Therapy · 50m
Unconfirmed
3:30
Liu, Casey
Group DBT · 90m
Confirmed
Martinez, Jordan
DOB: 04/15/1990 · MRN 00293847 · Medicaid · Episode #4
Appointment Info
Date/Time
Thu 3/5 · 2:00 PM
Type
Individual Therapy
Status
Unconfirmed
Copay
$45 — unpaid
Attendance History
Prior no-shows
3 of last 8 appts
Last seen
Feb 12, 2026
Intake complete
No
Notes
3/3: Pt reported transportation difficulty. Discussed video option. No follow-through on intake form. Provider flagged for pre-visit outreach.
🔮 mend has insights on this patient's readiness and outcome trends →
m
AI LAYER
▼
3 patients need attention before this afternoon
🔴
Jordan M. — 74% no-show risk3 prior no-shows · $ 45 copay balance · Not confirmed
→ Send outreach + offer video
🟡
Sam T. — 48% no-show riskTransportation barrier flagged · Telehealth eligible
→ Auto-switch to Video Visit
🟢
Casey L. — Low riskConfirmed · Payment collected · Intake complete
📋
12:00 PM gap — 2 waitlist matchesMarcus D. and Priya S. meet Dr. Patel's criteria
→ Auto-fill from waitlist
24
Self-scheduled this week
6
Waitlist slots filled
91%
Intake completion rate
$0
Staff time for scheduling
RECENTLY SELF-SCHEDULED
Thu 12:00Marcus D.↑ Waitlist fill
Fri 9:00Priya S.Online booking
Fri 2:30Tom B.Online booking
Jordan Martinez — PHQ-9 Trend · After Mend Engagement
Severe Moderate Mild 18 16 13 9 6 4 ← Mend engaged ↓
OctNovDecJanFebMar
Telehealth
Reliable virtual care without tech friction.

Mend gives behavioral health teams HIPAA-compliant telehealth with no downloads, no apps, and fewer failed sessions so visits actually happen.

No downloads, no apps, no tech support spiral
Built for behavioral health with browser-based reliability
99.85%
Telehealth connection rate across Mend visits
Scheduling Agent + Access
Clinicians stay fully utilized. New patients get in faster.

Self-scheduling, Smart Waitlist, digital intake, and automated gap-filling keep every hour of provider capacity generating revenue — and reduce new patient wait times from weeks to days.

Smart Waitlist auto-fills cancellations instantly
Zero staff effort for scheduling
+33%
Average increase in provider utilization
Predictive Operations
Not a dashboard.
A directive to act on.

Surface leading indicators for revenue leakage, compliance gaps, and performance patterns — with a clear next action attached to each. Your biggest operational questions, answered before they become problems.

Leading indicators — see risk before it materializes
FUH compliance tracking built in
$41K
Avg revenue recovered per month per location
🔒 app.mendpatient.com/engage/telehealth
Telehealth
● Monitoring
JM
Jordan Martinez
3 prior no-shows · Copay balance · Unconfirmed
74%
Send SMS →
ST
Sam Torres
Transportation barrier · Telehealth eligible
48%
Offer Video →
AR
Alex Reyes
New patient · Insurance unverified
38%
Verify →
CL
Casey Liu
Confirmed · Payment collected · Intake complete
8%
94%
Confirmation Rate
2,847
Outreach Today
$41K
Revenue Protected
6.2%
No-Show Rate ↓
Today's Requests
Jordan M.
Reschedule → Video
Marcus D.
New patient · Waitlist
Priya S.
Self-scheduled
Tom B.
Intake pending
1. Found Mend
2. Booked
3. Intake ←
4. Copay
5. Reminded
🗓 Self-Schedule
Su
Mo
Tu
We
Th
Fr
Sa
1
2
3
4
5
6
7
8
9
10
11
12
13
14
📋 Digital Intake
🎥 Video Visit
Dr P
Dr. Patel
🎤
📷
💬
✕
💳 Copay Collection
$45.00
Due at time of service
Pay with Apple Pay →
🔒 PCI compliant · No portal
✓ ROI Guaranteed
Predictive Operations
● 4 Actions Ready
Revenue Leakage Risk
$12,400
↑ Up 18% vs last week
→ Review 7 at-risk appts
FUH Compliance (7-day)
74%
↓ 3 pts below target
→ Surface 5 overdue patients
Avg Provider Utilization
91%
↑ +33% since Mend launch
→ View by clinician
Intake Completion
88%
↑ All channels
→ Review incomplete
🎯 AI Directive — Highest Impact Action Now
3 patients discharged from inpatient psychiatric care have not completed their required 7-day follow-up. You are at risk of failing FUH compliance for this reporting period. Estimated revenue impact: ~$8,200. Recommended: auto-schedule follow-ups now.
Customer Proof
"With Mend, we recovered $200,000 a month and served 3,000 more patients — without adding a single headcount."
$200K
Monthly revenue recovered after deploying Mend
Easterseals MORC
3,000
Additional patients served annually without adding headcount
Easterseals MORC
7.4%
Average no-show rate across Mend customers, vs. 35%+ industry average
Mend Platform Data, 2024
Purpose-built for behavioral health — not retrofitted from another vertical. Mend understands CCBHCs, CMHCs, and value-based care because that's all we do. 15M+ patient visits and counting.
The result

More patients seen.
More revenue captured.

Behavioral health organizations use Mend to keep telehealth sessions connected, reduce support burden, and make virtual care easier to access without replacing the EHR. Purpose-built for behavioral health.