The Leading Telemedicine & Digital Patient Intake Platform
The Mend platform is dropping no-show rates into the single digits with telemedicine, leading to millions in new revenue while increasing patient compliance.
Send No-Show Rates Into the Single Digits
SMS Appointment Reminders
Automated SMS, email, & voice. Drop no-show rates by 5-20%
Digital Intake & Other Forms
Your forms, white-labeled. EHR integrated
Integrated Patient Self-Scheduling
Self-scheduled appointments are 50% less likely to no-show EHR integrated rescheduling
#1 Telemedicine Platform
99% connection rate Easy, no software downloads to connect
- 99% Patient Connection Rate
- No Software Needed. Easy to Use.
- 2-10% No-Show Rate
- Compatible with All Top Devices
- Supports Group Therapy
We are the #1 customer rated patient engagement and telemedicine platform.
It's fast and reliable. It's easy to use and has good quality. Saves time and helps see more patients. It helps the client connection when they are away. It saves time for patients and administrators. It's reliable and fast. Clients state that it's easy to use and like it. The company has worked with it for a few months and we all love it.
Mend is a very user-friendly software that provides secure telehealth options. We use the software on a weekly basis and it has been very effective. We love that the visits are time managed and that the video quality is good. We have had no issues with logging on or connecting in the 8 months of using the software. Increased ability for provider visits from a far.
Easy for physician side. The Mend System for HIPAA compliant Telemedicine visits provides me with ease of use. The system tells me if patient has tested their connection. The program tells me how good the connection is based on color-coded bars on the screen. ability to visits when out of the office, evening and weekends. It adds availability to my practice.
We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it's user-friendly. It is very easy to teach others because of the ease of use. I have not found any faults with the software. Everything we have used it for has worked and have not had any problems with it. I love the fact that we can not only use if for telehealth but to send documents securely to patients and third parties. I really love that feature because we so often have patients that can't get to our office to bring paperwork or forms we need. The best part is that is HIPAA compliant!
It's great that I can use it on the computer, tablet and/or iPhone. I've used all different modalities and usually find iPhone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call there's no time delay and the image is quite stable for the most part. If I use my iPhone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still see them.
Overall it has been a really great experience! Easy, and helpful. I like that I don't have to worry about whether I'm crossing any HIPPA issues. And everyone I've talked to at Mend is really nice and easy to work with.
Professional, quick, easy. Easy to use. Easy to navigate the system. It's user-friendly. Easy to teach to the staff. It's easy for scheduling patients. The software is easy to navigate through. User-friendly.
Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice.
My doctor is at my finger tips, my patients can schedule on weekends. Forms are so much easier to work with.
Our providers love it! The program does everything we need it to do and more. Our staff love the ease of scheduling and canceling appointments and the potential use of the features.
Common Problems Mend Solves Through Our Telemedicine Platform
- No-show rates
- Increase provider capacity & utilization
- Manual data entry is costing you a fortune, with no ROI
- Overhead and inefficiencies affecting growth and/or profits
- Poor reviews and/or patient experience dissatisfaction
- Program drop-outs
- You can only accept new patient leads via paper or if someone is available to answer the phone
- Paper creates a front-desk bottleneck that affects provider productivity
- Clinical assessments can add tremendous value, but the time to collect via paper isn’t worth it
- Patient surveys – NPS, HEDIS, HCAHPS, CAHPS, HOS and more
- Pressure to improve outcomes for less
- Government programs – MACRA, MIPS, APMs, ACOs, and more
100% Secure, Confidential, & HIPAA Compliant. Mend is also HITECH Act, E-Sign Act, COPPA, ADA WCAG 2.0, CAN-SPAM, TCPA, & 42 CFR Part 2 Compliant.
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