From 15% to 3% no-show rate and a 12x ROI in year one
How Physicians NOW, a concierge telehealth practice, transformed patient access and generated $139,762 in newly recognized revenue using Mend's full platform.
(80% reduction)
confirmation rate
revenue
Mend investment
Physicians NOW is a leading concierge telehealth service specializing in the diagnosis and treatment of adult ADHD, anxiety, depression, and other common emotional issues. Their patients expect a seamless, modern experience -- and their team needed the tools to deliver it at scale.
(80% reduction)
confirmation rate
completion rate
*Calculations based on Physicians NOW average low-end reimbursement rate of $149 per visit.
Using Mend, Physicians NOW patients are taking action in all-new ways, resulting in an 80% reduction in no-shows. Patients are showing up, getting seen faster, and staying connected to treatment instead of slipping through the cracks. Clinicians can start on time and stay focused on care instead of tracking down people and paperwork.
The organization's clinical capacity and revenue have a new level of protection while Physicians NOW delivers a smoother patient engagement experience. Consider those gaps mended.
"Our patients expect a seamless experience, and Mend delivered. The ability to schedule anytime, receive reminders, and complete forms digitally has transformed access to care at Physicians NOW. Seeing our no-show rate fall to 3% has been a major win for our practice and, most importantly, our patients."
Chief Executive Officer, Physicians NOW
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