When no-shows drop, access goes up and financial stability follows
45,000 monthly appointments. A 7-point no-show reduction. $236,250 in revenue protected in just 30 days.
in 30 days
visits per month
in 30 days
Easterseals MORC is a large behavioral health organization serving thousands of patients across Michigan. With over 45,000 appointments per month, even a small percentage of no-shows translates into significant lost revenue and reduced access to care for patients who need it most.
At 45,000 appointments per month, Easterseals MORC's 16% no-show rate meant roughly 7,200 missed visits every month. Each missed appointment represented both a patient who did not receive care and revenue that could not be recovered. The organization needed a scalable, low-friction solution that would reach patients where they were and motivate them to show up.
in first 30 days
visits per month
in first 30 days
The math is straightforward: at scale, small improvements in show rate create enormous financial and clinical impact. For Easterseals MORC, a 7-point improvement in 30 days set the foundation for a dramatically more stable and accessible operation.
"The results we saw in the first 30 days were remarkable. Mend's patient engagement tools gave us the ability to reach patients at the right time, through the right channels, and the impact on our no-show rate was immediate and significant."
Easterseals MORC
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