Customer Stories
Real outcomes.
Real organizations.
See how behavioral health and telehealth organizations are using Mend to reduce no-shows, capture more revenue, and deliver better patient experiences.
No-Show Reduction
When no-shows drop, access goes up — and financial stability follows.
45,000 monthly appointments. A 7-point no-show reduction. $236K in revenue protected in 30 days.
16%→9%
No-show rate in 30 days
3,150
Additional kept visits per month
$236K
Revenue protected in 30 days
Patient Payments · Mend Engage
Jefferson Center lifts co-pay collections with Mend's Patient Payments
From 43% to 80% commercial co-pay collection — and 21% to 75% for prescribers — in 6 months.
43%→80%
Commercial co-pay collection
21%→75%
Prescriber co-pay collection
6 mo
Time to above-benchmark results
Access · Full Platform
From 15% to 3% no-show rate — and a 12x ROI in year one
A concierge telehealth practice transforms patient access and generates $139K in newly recognized revenue.
15%→3%
No-show rate (80% reduction)
$139K
Newly recognized revenue
12x+
ROI on Mend investment